What You Will Learn in
Tackling Tough Conversations with Emotional Intelligence
Tough Conversations in the Workplace
Master the art of navigating tough conversations by uncovering hidden assumptions. Manage emotional responses using behavioural agility to encourage accountability, and connection.
Emotionally Intelligence Practices Around Difficult Conversations
Engage in difficult conversations with emotional intelligence by cultivating rapport through deep listen. Learn to balance assertiveness with empathy to create respectful, solution-focused dialogues.
Breaking Bad News
Learn how to deliver difficult news with empathy and clarity by managing emotional reactions, honouring identity, and guiding conversations through each stage with confidence and care.
Supporting Conversations Around Language Patterns
Explore how subtle shifts in ambiguous, influential, and unconscious language shape meaning, power, and connection in everyday conversations.
Empowering Your Emotional Management.
Tackling Tough Conversations with Emotional Intelligence
Your Path to Mastery Starts Here.
