Conflict Resolution with Emotional Intelligence
Discover ways to grow your communication skills to manage conflict and develop emotional intelligence
Conflict occurs all the time and is successfully resolved using emotional intelligence.
Recognise why conflict is to be expected and is a part of healthy relationships
Explain how emotional responses differentiate from rational responses in conflict
Compare and contrast the various modes that can be used in conflict resolution
Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties
Discover how emotional intelligence is used build emotional bonds and resolve conflict
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
Introduction to Conflict Resolution with Emotional Intelligence
Managing Conflict with Emotional Intelligence - Learning Outcomes
FREE PREVIEWPractical Activity - Working with Conflict
Giving and Receiving Feedback
FREE PREVIEWSome Immediate Tips to Develop your Emotional Intelligence
What is Conflict and Why It Occurs
FREE PREVIEWThe Issues Around Conflict
FREE PREVIEWWorking with Conflict and Trust
Trust
What the Wheel of Emotions can Tell us about Trust
The Trust Equation
Building Trust
Bullying at Work
Practical Activity: Exploring Conflict
Assertiveness in Conflict - Learning Outcomes
Everyone's Rights and Responsibilities
Barriers to Assertiveness
The Choices of Behaviour
Aggressive Behaviour
Passive Behaviour
Assertive Behaviour
Booklet: Recognising Aggressive, Passive and Assertive Behaviours
Passive-Aggressive Behaviour
Assertiveness Methods and Techniques
Ways To Say "No" and Not Feel Guilty
Poster: Ways to Say "No"
The Rules of Assertiveness
Review of this Assertiveness Module
Practical Activity - The Rules of Assertiveness
Toxic Situations - Learning Outcomes
Toxic Situations - Caustic Opener and Mind Reading
Toxic Situations - Everyone, Forever and That's You All Over
Toxic Situations - The Blame Game and Exaggerate? Me?
Toxic Situations - You Say "Tomato" and Yesterday's Hangover
Toxic Situations - What I Mean, Not What I Say and Irreconcilable Differences
Detoxifying Situations
Further Methods for Resolving Toxic Situations
Toxic Situations - Learning Review
Practical Activity: Toxic Situations
Toxic Situations Case Studies Quiz
The Emotional Intelligence Cycle
Components of Communication
Responses to Emotional Events
How Emotions Escalate in Conflict
Managing and Handling Emotions
The Increasing Intensity of Conflict
The Cycle of Behaviour
Managing Fight and Flight Behaviour
Tips to Prevent a Freeze Response
Ideal Behaviour for Ideal Interactions
The Chimp Paradox
One Minute Observation Test
The Brain and The Chimp Paradox
The Basic Anatomy of the Brain
FREE PREVIEWWhat Basically Drives the Chimp
How the Chimp Works
The Computer
Emotions and Higher Order State
Practical Activity: The Chimp Paradox