Conflict Resolution with Emotional Intelligence

How can you become more skilled at resolving conflict?

Conflict occurs all the time and is successfully resolved using emotional intelligence.

  • Recognise why conflict is to be expected and is a part of healthy relationships

  • Explain how emotional responses differentiate from rational responses in conflict

  • Compare and contrast the various modes that can be used in conflict resolution

  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties

  • Discover how emotional intelligence is used build emotional bonds and resolve conflict

Grow your communication skills to resolve conflict and develop emotional intelligence

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around.  Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.

Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations.  Where there are people, there is conflict.  This is underpinned by how people are using their emotional intelligence.

Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking.  Managing conflict involves using skills such as rapport, empathy and listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations.  Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course, also, covers flexibility and how you use behavioural preferences around working with time.  Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.

Conflict Resolution with Emotional Intelligence

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Course curriculum

    1. Introduction to Conflict Resolution with Emotional Intelligence

    2. Managing Conflict with Emotional Intelligence - Learning Outcomes

    3. Practical Activity - Working with Conflict

    4. Giving and Receiving Feedback

    5. Some Immediate Tips to Develop your Emotional Intelligence

    1. What is Conflict and Why It Occurs

    2. The Issues Around Conflict

    3. Working with Conflict and Trust

    4. Trust

    5. What the Wheel of Emotions can Tell us about Trust

    6. The Trust Equation

    7. Building Trust

    8. Bullying at Work

    9. Practical Activity: Exploring Conflict

    1. Assertiveness in Conflict - Learning Outcomes

    2. Everyone's Rights and Responsibilities

    3. Barriers to Assertiveness

    4. The Choices of Behaviour

    5. Aggressive Behaviour

    6. Passive Behaviour

    7. Assertive Behaviour

    8. Booklet: Recognising Aggressive, Passive and Assertive Behaviours

    9. Passive-Aggressive Behaviour

    10. Assertiveness Methods and Techniques

    11. Ways To Say "No" and Not Feel Guilty

    12. Poster: Ways to Say "No"

    13. The Rules of Assertiveness

    14. Review of this Assertiveness Module

    15. Practical Activity - The Rules of Assertiveness

    1. Toxic Situations - Learning Outcomes

    2. Toxic Situations - Caustic Opener and Mind Reading

    3. Toxic Situations - Everyone, Forever and That's You All Over

    4. Toxic Situations - The Blame Game and Exaggerate? Me?

    5. Toxic Situations - You Say "Tomato" and Yesterday's Hangover

    6. Toxic Situations - What I Mean, Not What I Say and Irreconcilable Differences

    7. Detoxifying Situations

    8. Further Methods for Resolving Toxic Situations

    9. Toxic Situations - Learning Review

    10. Practical Activity: Toxic Situations

    11. Toxic Situations Case Studies Quiz

    1. The Emotional Intelligence Cycle

    2. Components of Communication

    3. Responses to Emotional Events

    4. How Emotions Escalate in Conflict

    5. Managing and Handling Emotions

    6. The Increasing Intensity of Conflict

    7. The Cycle of Behaviour

    8. Managing Fight and Flight Behaviour

    9. Tips to Prevent a Freeze Response

    10. Ideal Behaviour for Ideal Interactions

    1. The Chimp Paradox

    2. One Minute Observation Test

    3. The Brain and The Chimp Paradox

    4. The Basic Anatomy of the Brain

    5. What Basically Drives the Chimp

    6. How the Chimp Works

    7. The Computer

    8. Emotions and Higher Order State

    9. Practical Activity: The Chimp Paradox

About this course

  • $199.00
  • 87 lessons
  • 3.5 hours of video content

Critical Thinking with Emotional Intelligence

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