The Principles of Emotional Intelligence


The Principles of Emotional Intelligence

Learn the principles of emotional intelligence about how your emotions influence the way you understand yourself, how you build relationships, how you manage stress and how you make decisions.

Emotional intelligence is a set of emotional and social skills that collectively establish how well you:

  • perceive and express yourself
  • develop and maintain social relationships
  • cope with day to day and major challenges
  • use emotional information in effective and meaningful ways


Put simply, emotional intelligence is how you combine your thinking with your feelings in order to develop authentic relationships and make good, effective decisions.

The Principles of Emotional Intelligence course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.

The Principles of Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about applying this and developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.

Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.

The Principles of Emotional Intelligence course delves into emotional intelligence in detail to cover

  • The Fundamental Principles of Emotional Intelligence
  • The Principles of Self-Perception
  • The Principles of Self-Expression
  • The Principles of Interpersonal Skills
  • The Principles of Decision Making
  • The Principles of Stress Management


Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.

Your emotional intelligence skills and techniques can be  applied in business, outside of work in sports and education, or just your own personal development.

The Principles of Emotional Intelligence course will give you deep insights but developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!

The Principles of Emotional Intelligence course is for anyone competent in the skills and techniques of emotional intelligence. It is for anyone interested in developing a deeper understanding and awareness of the application of emotional intelligence at work, in social settings and at home.

Learn the Principles of Emotional Intelligence

We all have emotions! You will need an open mind and a willingness to learn about how to positively embrace working with your intelligence and your emotions. You should be committed to developing your ability to manage the emotional dimensions of life.

  • Determine how you can work with emotional intelligence to improve results and quality.

  • Recognise ways that you can perform within the emotional climate of your work environment.

  • Consider why you react to situations with a particular focus on how your feelings and emotions impact upon your performance.

  • Develop ways that you can build your interpersonal skills and enhance your relationships.

  • Identify ways to work with emotions to solve problems increasing your effectiveness in stressful situations and develop resilience.

  • Evaluate your emotional intelligence skills and apply them to your career progression and the career progression of others.

The Principles of Emotional Intelligence

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Course Curriculum

  • 1

    The Principles of Emotional Intelligence Course Overview

  • 2

    The Fundamental Principles of Emotional Intelligence

    • The Fundamental Principles - Learning Outcomes

    • A Straightforward Definition of Emotional Intelligence

    • What is the Difference Between EI and EQ?

    • Emotional Intelligence at Work

    • Working with the Emotional Climate

    • Some of the Advantages and Disadvantages of Emotional Intelligence

    • A One Minute Observation Test

    • The Basic Anatomy of the Brain

    • Emotions and Higher Order State

    • The Basic Emotions Experienced and Expressed by Everyone

    • More about Basic Emotions

    • The Myth around Positive and Negative Emotions

    • The Wheel of Emotions - 8 Primary Bipolar Emotions Presented in a Wheel

    • Identifying Emotion and Working to Understand Emotion

    • Daniel Goleman's Framework of Emotional Intelligence

    • Emotional Intelligence as a Series of Abilities

    • More about Emotional Intelligence as a Set of Abilities

    • What we can Learn from the Six Seconds Model of Emotional Intelligence

    • Ways of Measuring and Assessing Emotional Intelligence

    • The Fundamental Principles of Emotional Intelligence - Learning Review

    • Practical Activity: Assessing your Emotional Intelligence

    • Test Yoour Knowledge of Emotional Intelligence

    • Introducing the Other Principles of Emotional Intelligence covered in the Course

  • 3

    The Principles of Self-Perception - Overview

    • The Principles of Self-Perception

    • What is Self-Awareness? Investigating and Defining Self-Awareness

    • Ten Tips for Improving your Self-Awareness

    • Practical Activity: Assess your Self-Perception

  • 4

    The Principles of Self-Perception - Self-Regard

    • The Learning Outcomes of this Module on Self-Regard

    • Some Examples of Self-Regard in Action

    • What are Good Levels of Self Regard?

    • Self Limiting Beliefs - How Your Beliefs Can Get In the Way

    • Self-Disclosure and the Johari Window - Insights into your Relationship with Yourself and Others

    • Investigating Values

    • Learning Review of this Module on Self-Regard

    • Practical activity: Working with your Values

  • 5

    The Principles of Self-Perception - Emotional Self-Awareness

    • The Learning Outcomes of this Module on Emotional Self-Awareness

    • Some Examples of Emotional Self-Awareness

    • Emotional States, Moods, Traits and Styles

    • Ways of Noticing Feelings

    • How to Manage and Handle Emotions

    • The Skill of Mastering Emotions

    • Detachment - Emotional Detachment in Stressful Circumstances

    • Learning Review of this Module on Emotional Self-Awareness

    • Practical Activity: Emotions and their Management

  • 6

    The Principles of Self-Perception - Self-Actualization

    • The Learning Outcomes of this Module on Self-Actualization

    • Some Examples of Self-Actualization in Action

    • What is your Core Purpose or Vocation in Life?

    • Goals and Goal Setting

    • Understanding Goal Setting and Planning

    • Exploring Beliefs

    • Using Visualisation to Change your Beliefs

    • Ways you can Consider to Rewire your Brain

    • Using Affirmations to Change your Beliefs

    • Learning Review of this Module on Emotional Self-Actualization

    • Practical Activity: Defining your Life Goals

  • 7

    Quiz: Test your Knowledge of Self-Perception

    • Self-Perception Quiz

  • 8

    The Principles of Self-Expression - Overview

    • The Principles of Self-Expression

    • How Self-Esteem Underpins Self-Expression

    • Practical Activity: Assess your Self-Expression

  • 9

    The Principles of Self-Expression - Emotional Expression

    • The Learning Outcomes of this Module on Emotional Expression

    • Insights into Emotions

    • The Chimp Paradox and the Expression of Emotions - A Powerful Mind Management Model

    • Some Influences that Impact upon Emotional Expression

    • How The View on Emotions Has Evolved and How Emotions Are Viewed Today

    • Ways to Express Emotions Intelligently

    • Communicating Feelings and The Expression of Emotion

    • Understanding and Using Emotions

    • Learning Review of this Module on Emotional Expression

    • Practical Activity: Learning from Emotions at Work

  • 10

    The Principles of Self-Expression - Assertiveness

    • The Learning Outcomes of this Module on Assertiveness

    • Everyone's Rights and Responsibilities around Assertiveness

    • Some Barriers to Assertiveness

    • The Choices of Behaviour around Assertiveness

    • Defining Aggressive Behaviour

    • Defining Passive Behaviour

    • Defining Assertive Behaviour

    • Recognising Aggressive, Passive, and Assertive Behaviours Booklet

    • Defining Passive-Aggressive Behaviour

    • Some Methods and Techniques to Improve your Assertiveness

    • Some Ways to Say "No" and Not Feel Guilty

    • Poster: Ways to Say "No"

    • The Rules of Assertiveness

    • Learning Review of this Module on Assertiveness

    • Practical Activity: The Rules of Assertiveness

  • 11

    The Principles of Self-Expression - Independence

    • The Learning Outcomes of this Module on Independence

    • What is Emotional Independence?

    • How your Independence is Linked to your Self-Esteem

    • Good Levels of Independence

    • Giving and Receiving Feedback - How to Receive Feedback Effectively

    • Developing Independence

    • Learning Review of this Module on Independence

    • Practical Activity: Your Positive Attributes and Capabilities

  • 12

    Quiz: Test your Knowledge of Self-Expression

    • Self-Expression Quiz

  • 13

    The Principles of Interpersonal Skills - Overview

    • The Principles of Interpersonal Skills

    • Working with your Interpersonal Skills - Some Hints and Tips

    • Practical Activity: Assess your Interpersonal Relationships

  • 14

    The Principles of Interpersonal Skills - Empathy

    • The Learning Outcomes of this Module on Empathy

    • The Definition of Empathy

    • The Intelligence in Empathy

    • The Way the Brain Works

    • The Way the Brain Works with Thinking

    • The Way the Brain Works with Empathy

    • The Neuroscience of Empathy

    • Ways of Demonstrating Empathy

    • The Messages in Non-Verbal Signals within Body Language

    • Interpreting Some Non-Verbal Signals

    • Listening Skills: Empathetic Active Listening

    • Understanding and Developing Empathy

    • Learning Review of this Module on Empathy

    • Practical Activity: Developing Empathy

  • 15

    The Principles of Interpersonal Skills - Interpersonal Relationships

    • The Learning Outcomes of this Module on Interpersonal Relationships

    • The Importance of Relationships

    • The Benefits of Conflict

    • Working with Conflict in Supportive Ways

    • The Role of Empathy in Conflict

    • Conflict and Trust - Factors and Questions to Consider

    • The Importance of Trust in Relationships

    • The Trust Equation

    • Ways of Working that Build Trust

    • The Principles of the Economies of Trust

    • Learning Review of this Module on Interpersonal Relationships

    • Practical Activity: Checking your Emotional Bank Account

  • 16

    The Principles of Interpersonal Relationships - Social Responsibility

    • The Learning Outcomes of this Module on Social Responsibility

    • Defining Social Responsibility

    • Factors That Influence Decisions Around Ethics and Social Responsibility

    • The Principles of Ethical Leadership - How this Drives Social Responsibility

    • Learning Review of this Module on Social Responsibility

    • Practical Activity: Care and Support in the Workplace

  • 17

    Quiz: Test your Knowledge of Interpersonal Skills

    • Interpersonal Skills Quiz

  • 18

    The Principles of Decision Making - Overview

    • The Principles of Decision Making

    • How Emotions Drive Decision Making

    • Feedback in Decision Making

    • Practical Activity: Assess your Decision Making

  • 19

    The Principles of Decision Making - Reality Testing

    • The Learning Outcomes of this Module on Reality Testing

    • The Differences Between Objectivity and Subjectivity

    • Exploring The Sensory Input Challenges

    • What is Really Happening?

    • How Reality is Filtered

    • Investigating How Beliefs, Memories and Values Influence Reality

    • Interpretations of Memory

    • More about Memory

    • The Influence of Values and Beliefs on Decisions

    • Understanding your Reality

    • Some Observations of Behaviour and Reality

    • Learning Review of this Module on Realty Testing

    • Practical Activity: What is your Reality?

  • 20

    The Principles of Decision Making - Problem Solving

    • The Learning Outcomes of this Module on Problem Solving

    • Investigating The Two Types of Problem

    • How Adaptability, Risk and Innovation are Involved in Problem Solving

    • How to Work with Creativity

    • How Intuition is Involved in Problem Solving

    • The Six Steps to Solving Problems

    • The SCAMPER Technique of Problem Solving Explained

    • Some Considerations around Working with SCAMPER

    • How Emotions can Influence the Way Decisions are Made

    • Learning Review of this Module on Problem Solving

    • Practical Activity: Problem Solving with SCAMPER

  • 21

    The Principles of Decision Making - Impulse Control

    • The Learning Outcomes of this Module on Impulse Control

    • Defining Willpower

    • Developing your Impulse Control

    • Techniques to Improve your Impulse Control around your Use of Technology

    • How your Amygdala can be Hijacked and how this Impacts Upon Decision Making

    • Some Ways to Work with Your Impulse Control

    • Learning Review of this Module on Impulse Control

    • Practical Activity: Impulses and Gratification at Work

  • 22

    Quiz: Test your Knowledge of Decision Making

    • Decision Making Quiz

  • 23

    The Principles of Stress Management - Overview

    • The Principles of Stress Management

    • Recognising Stress

    • Can Stress Ever be Described as Useful?

    • What Coping Techniques Do You Use?

    • Strategies for Managing Stress

    • Practical Activity: Assess your Stress Management

  • 24

    The Principles of Stress Management - Stress Tolerance

    • The Learning Outcomes of this Module on Stress Tolerance

    • Working with Too Little Stress, Too Much Stress And Just About Enough Stress

    • A Job Advertisement and a Reality Check

    • An Emotionally Intelligent Definition of Resilience

    • The Benefits of Resilience

    • The Information in Emotions

    • Emotional Intelligence and Resilience

    • Resilience is a Mindset

    • Putting Stress Tolerance to Use

    • Learning Review of this Module on Stress Tolerance

    • Practical Activity: Recognising Stressful Situations

  • 25

    The Principles of Stress Management - Flexibility

    • The Learning Outcomes of this Module on Flexibility

    • Personality Preferences around Flexibility

    • The Differences Between Planning and Spontaneous Types

    • How to be More Flexible

    • Working with Change

    • Learning Review of this Module on Flexibility

    • Practical Activity: Assess your Flexibility

  • 26

    The Principles of Stress Management - Optimism

    • The Learning Outcomes of this Module on Optimism

    • Defining Optimism and Pessimism and the Differences Between Them

    • The Surprising Link Between Optimism and Health

    • Five Ways to Develop Optimism

    • How to Work with Negativity

    • Learning Review of this Module on Optimism

    • Practical Activity: How you Work with Optimism

  • 27

    Quiz: Test your Knowledge of Stress Management

    • Stress Management Quiz

  • 28

    Conclusion to the Principles of Emotional Intelligence Course

    • Learning and Practising to Become More Emotionally Intelligent

    • Practical Hints and Tips around Practising Emotional intelligence

    • Practising Emotional Intelligence

    • The One Percent Solution and One Minute Lever for Developing Emotional Intelligence

    • Do's and Don'ts around Emotional Intelligence

    • Conclusion to the Course

The Principles of Emotional Intelligence

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