The Authority Guide To Behaviour In Business


How aware are you of the way that your behaviour impacts upon how you build relationships?

Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting.

  • Explore the psychology behind what really motivates and influences people.

  • Evaluate the best ways to inspire people by working effectively with their behaviour.

  • Recognise what it is that makes people tick and why they behave they way they do.

  • Identify how different situations are perceived and why people react in different ways.

How to Inspire Others and Build Successful Relationships

This course is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills  (ISBN: 1912300087).

The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.

How aware are you of the way that your behaviour impacts you on the way that you build relationships?

Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting. They are such an integral and necessary part of success, but many people don’t seem to want to put in the work. 

Successful and powerful business relationships just don’t happen without dedicated, consistent work.

The course helps you to

  • Change the way you think about yourself and how you approach situations

  • Move forward and build your understanding of working with your behaviour at your own pace

  • Understand how emotional intelligence and social intelligence can help you to make better decisions and build quality relationships

How to inspire others and build successful relationships.

Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do.

This course reveals insights into motivation and how people perceive situations.  As it unlocks the secrets of human nature, you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results.

The Authority Guide To Behaviour In Business

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Course curriculum

  • 1
  • 2

    Considering Emotional and Social Intelligence

  • 3

    Human Factors

    • Introduction to Human Factors

    • Why Considering Human Factors is Useful

    • When Human Factors Become Useful

    • The Benefits of Human Factors

    • The Non-Technical Skills of Human Factors

  • 4

    The Role of Perception in Personality and Behaviour

    • Perception - How you Perceive the World Around You

    • Sensory Input - Sensing the World Through your Senses

    • Inattentional Blindness - The Illusion of Attention

    • Change Blindness - How You Can Be Totally Blind to Subtle Changes Around You

    • How you Filter Information

    • Beliefs, Memories and Values

    • What is Memory?

    • Yours is Not the Only Truth

    • Your State, Your Physiology, and Your Behaviour

  • 5

    The Way the Brain Works

    • The Way the Brain Works

    • What Thinking is all About

    • What Empathy is all About

    • The Neuroscience of Empathy

  • 6

    Communication

    • Communication and Communication Breakdown

    • Elements of Non-Verbal Communication

    • Incongruence - When Words and Body Language don't Match

    • Metaphors and Association

    • Building Rapport in Communication and in Relationships

    • The Importance of Listening

    • Barriers to Communication in Leadership

    • How Conflict Works in Communication

    • The Role of Empathy in Conflict

  • 7

    Practical Activity: Assessing your Social Interaction Style

    • Assessing your Social Interaction Style

  • 8

    Behaviour of the Social Interaction Styles

    • The Four Social Interaction Styles

    • The Driver Social Interaction Style

    • The Driver Social Interaction Style Summary Booklet

    • The Expressive Social Interaction Style

    • The Expressive Social Interaction Style Summary Booklet

    • The Amiable Social Interaction Style

    • The Amiable Social Interaction Style Summary Booklet

    • The Analytical Social Interaction Style

    • The Analytical Social Interaction Style Summary Booklet

    • Tension Between The Social Interaction Styles

  • 9

    Test your Knowledge and Understanding of the Social Interaction Styles

    • Social Interaction Styles Quiz

  • 10

    How Each Social Interaction Style Reacts to Pressure

    • Reactions to Pressure

    • The Driver Social Interaction Style Conflict Responses

    • The Expressive Social Interaction Style Conflict Responses

    • The Amiable Social Interaction Style Conflict Responses

    • Analytical Social Interaction Style Conflict Responses

    • What Happens with Increasing Pressure

  • 11

    Stress Responses of the Social Interaction Styles

    • Stress Responses of the Social Interaction Styles

    • Stress Response of the Driver Social Interaction Style

    • Stress Response of the Expressive Social Interaction Style

    • Stress Response of the Amiable Social Interaction Style

    • Stress Response of the Analytical Social Interaction Style

    • Ideal Behaviours for Ideal Interactions

    • Practical Activity: Assessing the Social Interaction Styles of Others

    • Developing Emotional and Social Skills

    • Conclusion - How the Social Interaction Styles use their Emotional Intelligence

  • 12

    Organisational Culture

    • What Makes Up An Organisation's Structure?

    • How An Organisation's Hierarchy Works

    • Working With Behavioural and Personality Assessments

    • Emotional and Social Intelligence in Organisations

    • The Role of Employee Engagement

  • 13

    Further Resources - Lightbulb Moments Cards

    • Engaging with Others - The Driver Social Interaction Style

    • Engaging with Others - The Expressive Social Interaction Style

    • Engaging with Others - The Amiable Social Interaction Style

    • Engaging with Others - The Analytical Social Interaction Style

The Authority Guide To Behaviour In Business

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