Practitioner in Emotional Intelligence

Accredited by The Institute of Leadership And Management


  • Have you taken on more leadership responsibilities but are feel unsure of what to do?

  • Are you experiencing frustrations in building relationships at work as a leader?

  • Are you under pressure to succeed immediately?

  • Are you having difficulties communicating objectives and expectations?

  • How do you influence people to work effectively with you and with the team to deliver their goals?

  • Are you continually stressed and worn out by the day-to-day challenges that you face?

  • Are you stuck and do not know what to do next?

Within  you will learn how to use your knowledge of emotional intelligence to enable you to use skills in working with emotions to an exceptional level in most situations, and without having to rely on formulae or techniques.  

You will be able to recognise the needs, behaviour and emotional responses of other people and adapt your communication skills to these in authentic ways.

The Practitioner in Emotional Intelligence course will enable you to apply advanced emotional intelligence  techniques to facilitate enduring and in-depth personal change - in a natural, conversational manner.

The Practitioner in Emotional Intelligence course explores the concept of emotional intelligence in much more detail building upon what you know to give you a deeper understanding.

The course covers the experience of the inner world; how attitudes, beliefs, values and preferences drive behavioural responses and how feelings can be regulated with more effectiveness. 

The experience of the outer world is explored through empathy, active listening and working with body language.

By working with emotions and their management, motivation, resilience and managing change are explored supported with the application of coaching techniques to develop emotional intelligence.

Most workplace issues are people-related or relational-related underpinned by emotions. Competencies essential to effective performance are related to emotional intelligence - a key skill to meet the business challenges of today and for the 2020's.  

People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and help them to further their careers.  There are measurable improvements in decision making, influence and quality of life, and in creating value through people for people.

Your emotional intelligence skills and techniques can be  applied in business, sports, education, coaching, therapy, or just your own personal development.

This Practitioner in Emotional Intelligence course will deliver further insights but, as you know, developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!

The Practitioner in Emotional Intelligence course will enable you to

  • Determine what you should do to work with emotional intelligence more effectively

  • Recognise how to relate to people by engaging with them at a deeper, more emotional level

  • Discover ways to develop your coaching and your emotional intelligence skills

  • Identify conversational techniques to build rapport and motivate through empathy

  • Assess how emotions drive behaviour during change to develop resilience and manage stress

  • Evaluate what’s behind behaviours to bring extra dimensions to influencing, leading and managing, coaching and mentoring.

  • Contribute to decision making within an organisation at operational, tactical and strategic levels

How is the Course Delivered?

The Practitioner in Emotional Intelligence online course is delivered using our online learning platform that gives you the flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards. 

You will have the chance to discuss and debate your findings around your emotional intelligence in group discussions with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer, and facilitator - Robin Hills.

The Practitioner in Emotional Intelligence course contains full course notes and several practical activities to put into practice and apply your learning.

These practical activities are completed a as part of the  course. They are designed to help you to investigate how you view your emotional intelligence and how others view your emotional intelligence. 

The activities involve some engagement and interaction with other people and some reflection. They will help to guide you on what you need to change and how you need to change as well as how you can work with others to affect change.

What is the Duration of the Course?

Whilst you will have lifetime access to the course material, the first sections 1 to 11 are released immediately upon enrolment.   The second sections 12 to 26 are released after 30 days. This will enable you to realise the tangible benefits and begin to integrate your learning into your working practices.

However, on completion of the course, you will be granted lifetime access to the Practitioner in Emotional Intelligence course material so that you can work through the course at your own pace and return to it at any time in the future.

The course is equivalent to 36 hours CPD (Continuing Professional Development) and because it is so flexible, you can work within your own timeframe.  There are no deadlines so you can complete the course at your own pace.

How with my Certificate be Awarded?

Your Certificate will be awarded on successful completion of the course.  This includes watching all the video lessons, completing the quizzes, and downloading the resource material. 

There is no requirement for the practical activities and assignments to be formally assessed.  

Who is the Course for?

The Practitioner in Emotional Intelligence course is for anyone with an understanding of emotional intelligence who is interested in developing a more comprehensive awareness of the application of emotional intelligence at work, in social settings and at home.

  • If you are involved in supporting people and organisations to meet their goals

  • If you have responsibilities for leading a team or in a management role seeking to enhance and grow your career

  • If you coach and develop people and want to build deeper relationships with others

  • If you are an independent or employed consultant, NLP practitioner, coach or trainer supporting organisations in meeting their goals

Additional Qualification from The Institute of Leadership and Management

Not everyone has the time to take an academic qualification in Emotional Intelligence, but you can gain a recognised award from The Institute of Leadership and Management.

The Practitioner in Emotional Intelligence course is approved by The Institute of Leadership and Management

Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership.

They use their expertise to continually raise standards and to help others develop and grow.

The Institute of Leadership and Management recognises high quality, bespoke leadership and management training that will enhance your career.  With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.

Student Membership of The Institute of Leadership and Management is available for an additional price.  

As a Student Member, you will receive a digital Certificate from The Institute of Leadership and Management on completion of the course, recognising and celebrating your learning and achievement.  The Certificate showcases your capabilities in emotional intelligence working in today's modern workplace.

On successful completion of the Practitioner in Emotional intelligence programme you will be able to enhance your reputation with prestigious letters AMInstLM - Associate Member of the Institute of Leadership and Management - after your name

What are the Additional Benefits of Membership?

  • Discover where you need support with MyLeadership, The Institute’s award-winning e-learning tool
  • Share and learn from a 30,000 strong community by participating in events and webinars
  • Stay up to date in the world of leadership and management through news updates and podcasts and expertly curated resources
  • Gain access to EDGE online, the leadership journal designed to keep you informed of current issues, new research, and best practice

Practitioner in Emotional Intelligence

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Course curriculum

  • 1

    Practitioner in Emotional Intelligence Programme

  • 2

    What is Emotional Intelligence?

    • A Straightforward Definition of Emotional Intelligence

    • What is the Difference Between EQ and EI?

    • The Thoughts of Dr.David Caruso on Emotional Intelligence

    • Insights into Emotions

    • Emotions and Emotional Intelligence at Work

    • The Myth Around Positive and Negative Emotions

    • Working with the Emotional Climate

    • The Advantages and Disadvantages of Emotional Intelligence

    • Quiz: Test your Understanding Emotional Intelligence

  • 3

    Emotions

    • How Emotions are Viewed

    • The Development and Function of Emotions

    • One Minute Observation Test

    • The Basic Anatomy of the Brain

    • The Basic Human Emotions Experienced and Expressed by Everyone

    • Posters: The Facial Expressions of the Basic Human Emotions

    • Quiz: Test your Knowledge of Emotions and Facial Expressions

    • The Myth about Positive and Negative Emotions

    • Understanding and Using Emotions

    • Identifying Emotion and Working to Understand Emotion

    • Tips to Develop Emotional Intelligence through Emotional Management

    • Quiz: Test your Knowledge about Emotions

  • 4

    What can be Practically Applied from Understanding Emotional Intelligence Models

    • Daniel Goleman's Emotional Intelligence Framework

    • The Competencies of Emotional Intelligence

    • Emotional Intelligence as a Set of Abilities

    • More about Emotional Intelligence as a Set of Abilities

    • What we can Learn from the Six Seconds Model of Emotional Intelligence

    • Measuring and Assessing Emotional Intelligence

    • Discussion: Using your Emotional Intelligence Competencies

  • 5

    Emotional Intelligence Framework Quiz

    • Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework

  • 6

    Practical Activity: Assess your Emotional Intelligence

    • Practical Activity - Assess your Emotional Intelligence

  • 7

    Developing your Emotional Intelligence

    • Learning and Practising to Become More Emotionally Intelligent

    • Practical Hints and Tips around Practising Emotional Intelligence

    • The One Percent Solution and One Minute Lever for Developing Emotional Intelligence

    • Some Do's and Don'ts Around Working with Emotional Intelligence

    • Quiz: Test your Knowledge about Practising Emotional Intelligence

    • Review of the Introduction to Emotional Intelligence

  • 8

    Lightbulb Moments: Insights into Emotional Intelligence

    • Insights into Emotional Intelligence Lightbulb Moments Cards

  • 9

    Practical Activity: The Emotionally Unintelligent Leader

    • Practical Activity: The Emotionally Unintelligent Leader

    • Discussion: The Emotionally Unintelligent Leader

  • 10

    Experience of the Inner World - Self-Awareness

  • 11

    Quiz: Test your Knowledge of Behavioural Styles

    • Test your Knowledge and Understanding of Behavioural Styles

  • 12

    Experience of the Inner World - Emotions and their Management

    • Sensory Input - Sensing The World Through Your Senses

    • Filtering Reality - How You Filter Information

    • Emotional States, Moods, Traits and Styles

    • Ways of Noticing Feelings

    • How Emotions Can Be Managed and Handled

    • What can Influence the Expression of Emotions

    • Detachment - Emotional Detachment in Stressful Circumstances

    • Ways of Expressing Emotion Intelligently

    • Practical Activity: Exploring your Hot Buttons

    • Discussion: Exploring your Hot Buttons

  • 13

    Experience of the Outer World

    • Introduction to The Outer World

    • Interpersonal Skills: Hints and Tips Working With Interpersonal Skills

    • Defining Empathy

    • Empathy vs Sympathy - The Intelligence in Empathy

    • The Way the Brain Works

    • Thinking and the Brain - What Thinking is all About

    • Empathy and the Brain - What Empathy is all About

    • The Neuroscience of Empathy

    • Ways to Demonstrate Empathy

    • Body Language And Non-Verbal Communication

    • Interpreting Some Non-Verbal Signals

    • Practical Activity: Developing Empathy

    • Discussion: Developing Empathy

    • Some Problems Interpreting Expression of Emotion

    • A Key Emotional Intelligence Skill - Empathetic Listening

    • Some Hints and Tips to Understand and Develop Empathy

    • The Importance of Relationships with Others

    • Practical Activity: Working with Other's Behavioural Styles

    • Working with Others' Behavioural Styles Discussion

  • 14
  • 15

    Determining What Motivates Others

    • The Learning Outcomes of This Motivation Module

    • Explaining Motivation

    • Theories of Motivation - Needs Theories

    • Theories of Motivation - Vroom's Expectancy Theory

    • Theories of Motivation - Goals Theory

    • Why Rewards Affect Motivation

    • Words That Change Minds

    • Understanding The Motivational Meta-Program

    • Working With The Level of Motivation

    • Working With The Criteria of Motivation

    • Working With The Direction of Motivation

    • Working With The Source of Motivation

    • Working With The Reason for Motivation

    • Working With The Decision Factors of Motivation

    • Learning Summary and Takeaways

    • Practical Activity: Determining Motivational Traits

    • Discussion: Motivation Traits

  • 16

    Quiz: Test Your Knowledge About Motivation

    • Quiz: Test Your Knowledge About Motivation

  • 17
  • 18

    Emotional Intelligence Coaching

    • The Learning Objectives on this Module on Emotional Intelligence Coaching

    • Why Coaching in the Workplace is Necessary and When to Coach

    • The Core Skills of Coaching

    • The GROW (Goal, Reality, Options, Will) Model of Coaching

    • Questions to Explore Emotions

    • Coaching around the Emotions of Situations

    • Review of this Module on Coaching

  • 19
  • 20

    Practical Activity: Gaining Experience of Coaching

    • Practical Activity: Gaining Experience of Coaching

    • Discussion: Your Experience With Coaching

  • 21

    Emotional Resilience

    • The Learning Outcomes of this Emotional Resilience Module

    • A Job Advertisement and a Reality Check - Master of the Universe

    • How Emotional Intelligence and Resilience Work Together

    • Three Phrases that Drain Resilience - How Many Of These Are You Using?

    • The Definition of Resilience (It's NOT Bouncing Back!)

    • Why Resilience is Useful and When Resilience is Useful

  • 22

    Action Strategies to Develop Resilience

    • Action Strategies - Learning Outcomes

    • Action Strategies to Develop Resilience - Strategy 1. Feel in Control

    • Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision

    • Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable

    • Action Strategies to Develop Resilience - Strategy 4. Get Organised

    • Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving

    • Action Strategies to Develop Resilience - Strategy 6. Get Connected

    • Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent

    • Action Strategies to Develop Resilience - Strategy 8. Be Proactive

  • 23

    Lightbulb Moments: Developing Resilience

    • Developing Resilience Lightbulb Moments Cards

  • 24

    Managing Change

    • The Learning Outcomes of this Managing Change Module

    • The Various Types of Change in Organisations

    • Ways of Working with Change

    • Managing the Change Process

    • Managing Change in Complex Systems

    • Personal Transition through Change and the Emotional Phases

    • Personal Transition through Change

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    • Some Wisdom Around Change

    • Review of This Module on Managing Change

  • 25

    Practical Activity: Working Through a Change Management Programme

    • Practical Activity: Working through a Change Management Programme

    • Discussion: Change Management

  • 26

    Lightbulb Moments: Change Management

    • Change Management Lightbulb Moments Cards

  • 27

    Reference Material

    • eLearning Terms And Conditions

    • Emotional Intelligence - Frequently Asked Questions

    • The Coaching Manual for Emotional Intelligence Coaching

    • Practitioner in Emotional Intelligence Programme Course Notes

Practitioner in Emotional Intelligence

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The course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.

The Master Practitioner in Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.

Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.

The Master Practitioner in Emotional Intelligence course delves into detail about

  • Emotional and Social Intelligence and leadership
  • Communication and human factors
  • Managing stress and developing stress tolerance; self and others
  • The influence of emotion in decision making
  • Using assertion to build collaboration and manage conflict
  • Ethics and social corporate responsibility

Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.

The Master Practitioner in Emotional Intelligence course will give you deep insights BUT developing emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!

A Master Practitioner in Emotional Intelligence will be rewarded for the extra study time and practical time spent applying the skills with others by developing a deep understanding of the subject, techniques and how the different practices interact with each other to produce their results.