Master Practitioner in Emotional Intelligence

Accredited by The Institute of Leadership And Management


  • Do you want to motivate and influence teams and others?

  • Do you want to coach others to create and deliver winning visions and goals?

  • Are there barriers in the way that prevent you from leading successful performance enhancement in others?

  • Do you want to grow your skills to influence and persuade authentically and without stress?

  • Are you interested in developing outstanding communication skills?

  • Do you want to build upon your leadership capabilities and skills and help others to do the same?

Most workplace issues are people-related or relational-related underpinned by emotions and these require the right level of understanding and support.  

Leadership competencies essential to effective performance are related to emotional intelligence - a key skill to meet the business challenges of today and for the 2020's.  Leaders high in emotional intelligence are more effective at building and maintaining relationships and managing conflict.

People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and helps them to further their careers.  There are measurable improvements in decision making, influence and quality of life, and in creating value through people for people.

The Master Practitioner in Emotional Intelligence course will enable you to

  • Determine how you can work with emotional intelligence to improve results and quality

  • Develop ways that you can build your interpersonal skills and enhance your relationships

  • Recognise ways that you can perform within the emotional climate of your work environment

  • Identify habitual emotional patterns and thought patterns that influence interactions

  • Assess the drive and motivation of others to influence and persuade with success

  • Identify ways to work with emotions to solve problems increasing your effectiveness in stressful situations and develop resilience

  • Evaluate your leadership skills and apply them to your career progression and the career progression of others

The Master Practitioner in Emotional Intelligence programme is a course for you if you are confident in working with your emotional intelligence at all levels in an organisation - even with people who you perceive as being more senior to you.  

The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.

The Master Practitioner in Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.

Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.

The Master Practitioner in Emotional Intelligence course delves into detail about

  • Emotional and Social Intelligence and leadership
  • Communication and human factors
  • Managing stress and developing stress tolerance; self and others
  • The influence of emotion in decision making
  • Using assertion to build collaboration and manage conflict
  • Ethics and social corporate responsibility


Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.

Your emotional intelligence skills and techniques can be  applied in business, sports, education, coaching, therapy, or just your own personal development.

The Master Practitioner in Emotional Intelligence course will give you deep insights but, as you know, developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!

A Master Practitioner in Emotional Intelligence will be rewarded for the extra study time and practical time spent applying the skills with others by developing a deep understanding of the subject, techniques and how the different practices interact with each other to produce their results.

How is the Course Delivered?

The Master Practitioner in Emotional Intelligence online course is delivered using our online learning platform that gives you the flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards. 

You will have the chance to discuss and debate your findings around your emotional intelligence in group discussions with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer, and facilitator - Robin Hills.

The Master Practitioner in Emotional Intelligence course contains full course notes and several practical activities to put into practice and apply your learning. 

These practical activities are completed a as part of the  course. They are designed to help you to investigate how you view your emotional intelligence and how others view your emotional intelligence. 

They can be used when working with individuals and teams to support their understanding and development of emotional intelligence.

The activities involve some engagement and interaction with other people and some reflection. They will help to guide you on what you need to change and how you need to change as well as how you can work with others to affect change.

What is the Duration of the Course?

You have lifetime access to the Master Practitioner in Emotional Intelligence course material so that you can work through the course at your own pace and return to it at any time in the future.

The course is equivalent to 72 hours CPD (Continuing Professional Development) and because it is so flexible, you can work within your own timeframe.  There are no deadlines so you can complete the course at your own pace.

How with my Certificate be Awarded?

Your Certificate will be awarded on successful completion of the course.  This includes watching all the video lessons, completing the quizzes, and downloading the resource material. 

There is no requirement for the practical activities and assignments to be formally assessed.  

Who is the Course for?

The Master Practitioner in Emotional Intelligence is for anyone competent in the skills and techniques of emotional intelligence interested in developing a deeper understanding and awareness of the application of emotional intelligence at work, in social settings and at home.

  • If you are a leader in a team or in a management role and seeking to enhance and develop your career

  • If you contribute to decision making within an organisation at either operational, tactical, or more strategic level

  • If you are involved in supporting people and organisations to meet their goals

  • If you are an independent or employed consultant, NLP practitioner, coach or trainer who support organisations in meeting their goals

Master Practitioner in Emotional Intelligence

Get started now

Course curriculum

  • 1

    Master Practitioner in Emotional Intelligence

  • 2

    What is Emotional Intelligence?

    • A Straightforward Definition of Emotional Intelligence

    • What is the Difference Between EQ and EI?

    • The Thoughts of Dr. David Caruso on Emotional Intelligence

    • Insights into Emotions

    • Emotions and Emotional Intelligence at Work

    • Working with the Emotional Climate

    • The Advantages and Disadvantages of Emotional Intelligence

    • Quiz: Test your Understanding Emotional Intelligence

  • 3

    Emotions

    • How Emotions are Viewed

    • The Development and Function of Emotions

    • One Minute Observation Test

    • The Basic Anatomy of the Brain

    • The Basic Human Emotions Experienced and Expressed by Everyone

    • Posters: The Facial Expressions of the Basic Human Emotions

    • Quiz: Test your Knowledge of Emotions and Facial Expressions

    • The Myth about Positive and Negative Emotions

    • Understanding and Using Emotions

    • Identifying and Using Emotion

    • Tips to Develop Emotional Intelligence through Emotional Management

    • Quiz: Test your Knowledge about Emotions

  • 4

    What can be Practically Applied from Understanding Emotional Intelligence Models

    • Daniel Goleman's Emotional Intelligence Framework

    • The Competencies of Emotional Intelligence

    • Emotional Intelligence as a Set of Abilities

    • More about Emotional Intelligence as a Set of Abilities

    • What we can Learn from the Six Seconds Model of Emotional Intelligence

    • Measuring and Assessing Emotional Intelligence

    • Discussion: Using your Emotional Intelligence Competencies

  • 5

    Emotional Intelligence Framework Quiz

    • Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework

  • 6

    Practical Activity: Assess your Emotional Intelligence

    • Practical Activity: Assess your Emotional Intelligence

  • 7

    Developing your Emotional Intelligence

    • Emotional Intelligence can be Practised and Learnt

    • Practical Hints and Tips around Practising Emotional Intelligence

    • The One Percent Solution to Developing Emotional Intelligence

    • Some Do's and Don'ts Around Working with Emotional Intelligence

    • Quiz: Test your Knowledge about Practising Emotional Intelligence

    • Review of the Introduction to Emotional Intelligence

  • 8

    Lightbulb Moments: Insights into Emotional Intelligence

  • 9

    Practical Activity: The Emotionally Unintelligent Leader

    • Practical Activity: The Emotionally Unintelligent Leader

    • Discussion: The Emotionally Unintelligent Leader

  • 10

    Experience of the Inner World - Self-Awareness

    • Introduction to The Inner World

    • What is Self-Awareness? Defining Self-Awareness

    • The Johari Window - Insights into your Relationship with Yourself and Others

    • Self Limiting Beliefs - How Your Beliefs Can Get In the Way

    • Using Affirmations To Change Your Beliefs

    • Understanding Values

    • Practical Activity: Assessing your Behavioural Style

    • William Moulton Marston's Model of the Behavioural Expression of Emotions

    • The High Dominance Behavioural Style

    • The High Dominance Summary Booklet

    • The High Influence Behavioural Style

    • The High Influence Summary Booklet

    • The High Steadiness Behavioural Style

    • The High Steadiness Summary Booklet

    • The High Compliance Behavioural Style

    • The High Compliance Summary Booklet

    • Poster: How The Behavioural Styles Express Emotional Intelligence

    • Summary Booklet: Do's and Don'ts with Each Style

    • The Ideal Behaviour for Ideal Interactions

    • Discussion: Your Behavioural Style

  • 11

    Quiz: Test your Knowledge of Behavioural Styles

    • Test your Knowledge and Understanding of Behavioural Styles

  • 12

    Experience of the Inner World - Emotions and their Management

    • Sensory Input - Sensing The World Through Your Senses

    • Filtering Reality - How You Filter Information

    • Emotional States, Moods, Traits and Styles

    • Ways of Noticing Feelings

    • How Emotions Can Be Managed

    • What can Influence the Expression of Emotions

    • Detachment - Emotional Detachment in Stressful Circumstances

    • Ways of Expressing Emotion Intelligently

    • Practical Activity: Exploring your Hot Buttons

    • Discussion: Exploring your Hot Buttons

  • 13

    Experience of the Outer World

    • Introduction to The Outer World

    • Interpersonal Skills: Hints and Tips Working With Interpersonal Skills

    • Definition of Empathy

    • Empathy vs. Sympathy - The Intelligence in Empathy

    • The Way the Brain Works

    • Thinking and the Brain - What Thinking is all About

    • Empathy and the Brain - What Empathy is all About

    • The Neuroscience of Empathy

    • Ways to Demonstrate Empathy

    • Body Language And Non-Verbal Communication

    • Interpreting Some Non-Verbal Signals

    • Practical Activity: Developing Empathy

    • Discussion: Developing Empathy

    • Some Problems Interpreting Expression of Emotion

    • A Key Emotional Intelligence Skill - Empathetic, Active Listening

    • Some Hints and Tips to Understand and Develop Empathy

    • The Importance of Relationships with Others

    • Practical Activity: Working with Other's Behavioural Styles

    • Discussion: Working with Other's Behavioural Styles

  • 14

    Quiz: Working with Others

    • Quiz - Test your Adaptability to Work with Other Behavioural Styles

  • 15

    Determining What Motivates Others

    • The Learning Outcomes of This Motivation Module

    • Theories of Motivation - Needs Theories

    • Theories of Motivation - Vroom's Expectancy Theory

    • Theories of Motivation - Goals Theory

    • Why Rewards Affect Motivation

    • Words That Change Minds

    • Understanding The Motivational Meta-Program

    • Working With The Level of Motivation

    • Working With The Criteria of Motivation

    • Working With The Direction of Motivation

    • Working With The Source of Motivation

    • Working With The Reason for Motivation

    • Working With The Decision Factors of Motivation

    • Motivation Learning Summary and Takeaways

    • Practical Activity: Determining your Motivational Traits

    • Discussion: Motivation Traits

  • 16

    Quiz: Test Your Knowledge About Motivation

    • Quiz: Test Your Knowledge About Motivation

  • 17
  • 18

    Emotional Resilience

    • The Learning Outcomes of this Emotional Resilience Module

    • A Job Advertisement and a Reality Check - Master of the Universe

    • How Emotional Intelligence and Resilience Work Together

    • Three Phrases that Drain Resilience - How Many Of These Are You Using?

    • The Definition of Resilience (It's NOT Bouncing Back!)

    • Why Resilience is Useful and When Resilience is Useful

  • 19

    Action Strategies to Develop Resilience

    • Action Strategies - Learning Outcomes

    • Action Strategies to Develop Resilience - Strategy 1. Feel in Control

    • Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision

    • Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable

    • Action Strategies to Develop Resilience - Strategy 4. Get Organised

    • Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving

    • Action Strategies to Develop Resilience - Strategy 6. Get Connected

    • Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent

    • Action Strategies to Develop Resilience - Strategy 8. Be Proactive

  • 20

    Lightbulb Moments: Developing Resilience

    • Developing Resilience Lightbulb Moments Cards

  • 21

    Managing Change

    • The Learning Objectives of this Managing Change Module

    • The Various Types of Change in Organisations

    • Ways of Working With Change

    • Managing the Change Process

    • Managing Change in Complex Systems

    • The Personal Transition through Change and the Emotional Phases

    • Personal Transition through Change

      FREE PREVIEW
    • Some Wisdom Around Change

    • Review of This Module on Managing Change

  • 22

    Practical Activity: Working Through a Change Management Programme

    • Practical Activity: Working through a Change Management Programme

    • Discussion: Change Management

  • 23

    Lightbulb Moments: Managing Change

    • Change Management Lightbulb Moments Cards

  • 24

    Emotional Intelligence Coaching

  • 25
  • 26

    Practical Activity: Gaining Experience of Coaching

    • Practical Activity: Gaining Experience of Coaching

    • Discussion: Your Experience With Coaching

  • 27

    Emotional Intelligence and Leadership

    • Emotional Intelligence and Leadership - The Learning Objectives

    • Why Self-Awareness Is So Important In Leadership

    • Some Perspectives on Leadership

    • Leadership in a VUCA (Volatile, Uncertain, Complex and Ambiguous) Environment

    • The Capacity to Deal with VUCA

    • The Difference Between Leadership and Management

    • What Makes an Effective Leader?

    • The 3 Modes of Leadership

    • The 6 Leadership Styles

    • "Do What I Tell You" - The Commanding Leadership Style

    • "Do What I Do" - The Pacesetting Leadership Style

    • "Let's Decide What To Do Together" - The Democratic Leadership Style

    • "Let's Do What's Best For Everyone" - The Affiliative Leadership Style

    • "Do What Will Help Us To Reach Our Goals" - The Visionary Leadership Style

    • "How Can I help You Do It Better" - The Coaching Leadership Style

    • The Phrases Used by Emotionally Intelligent Leaders

    • The Six Leadership Styles Summary Booklet

    • Review of Emotional Intelligence and Leadership

  • 28

    Quiz: Working with Leadership Styles

    • Working with Leadership Styles Quiz

  • 29

    Practical Activity: Your Leadership Style

    • Assessing your Mode of Leadership

    • What Is Your Leadership Style?

    • Mode of Leadership Discussion

  • 30

    Managing Stress

    • Can Stress Ever Be Described as Useful?

    • Understanding Stress

    • Defining Optimism and Pessimism and How They Differ

    • The Surprising Link Between Health and Optimism

    • 5 Ways to Develop Optimism

    • How to Work with Negativity

    • Personality Preferences Around Being Flexible

    • The Differences Between Planning and Spontaneous Types

    • Learn How To Be More Flexible

    • Ways of Working with Change

    • The Information in Emotions

    • A Range of Strategies for Stress Management

    • How You Can Put Your Stress Tolerance to Use

  • 31

    Practical Activity: Understanding Stressful Situations

    • Practical Activity: Understanding Stressful Situations

    • How you Tolerate Stress Discussion

  • 32

    Emotionally Intelligent Decision Making

    • Thinking and the 4 Styles of Decision Making

    • Thinking and the Directive Decision Making Style

    • Thinking and the Behavioural Decision Making Style

    • Thinking and the Conceptual Decision Making Style

    • Thinking and the Analytical Decision Making Style

    • The Role of Personality and Emotional Intelligence in Decision Making

    • The Myth about Left Brain and Right Brain Thinking

    • How Emotions are Involved in Decision Making

    • Feedback in Decision Making

  • 33

    Working with Challenges with Emotional Intelligence

    • What is Objectivity and What is Subjectivity?

    • Exploring The Sensory Input Channels

    • Reality - What Really is Happening?

    • Filtering Reality

    • Understanding Beliefs, Memories and Values

    • Interpretations of Memory

    • More about Memory

    • The Influence of Values and Beliefs on Decisions

    • Understanding your Reality

    • Observations of Reality and Behaviour

    • Exploring the Two Types of Problems

    • How Adaptability, Risk and Innovation are Involved in Problem Solving

    • How to Work with Creativity

    • How Intuition is Involved in Problem Solving

    • The 6 Steps to Solving Problems

    • The SCAMPER Technique of Problem Solving Explained

    • Some Considerations To Successfully Work With SCAMPER

    • How Emotions Drive Decisions

    • Defining Willpower

    • Developing Your Impulse Control

    • How your Amygdala can be Hijacked and how this Impacts Upon Decision Making

    • Ways to Work with your Impulse Control

  • 34

    Practical Activity: Solving Problems with Creativity

    • Practical Activity: Solving Problems with Creativity

    • Solving Problems with Creativity Discussion

  • 35

    Interpersonal Relationships, Team Work and Conflict

    • Perspectives That Will Challenge Your View on Team Working

      FREE PREVIEW
    • The Importance of Relationships

    • Working in Teams

    • The 3 Virtues of a Ideal Team Player

    • High Performing Teams and How to Become One

    • Levels of Communication and Levels of Listening

    • Defining Assertiveness

    • Everyone's Rights and Responsibilities

    • Overcoming Barriers to Assertiveness

    • The 3 Choices of Assertive Behaviour

    • The Rules of Assertiveness

    • Expressing Aggressive Behaviour

    • Expressing Passive Behaviour

    • Expressing Assertive Behaviour

    • Recognising Aggressive, Passive and Assertive Behaviour

    • Methods and Techniques to Improve Your Assertiveness

    • The Benefits of Conflict

    • The Issues Around Conflict Faced by Leaders

    • Conflict and Trust

    • The Trust Equation

    • How to Build Trust in Emotionally Intelligent Ways

    • The Cycle of Behaviour

    • Trust From An Economical Perspective

    • How to Manage Fight and Flight Behaviour

    • The Use of Words and Their Impact

    • Some Wisdom and Takeaways

  • 36

    Practical Activity: Exploring Conflict

    • Practical Activity: Exploring Conflict

    • Exploring Conflict Discussion

  • 37

    Lightbulb Moments: Communication

    • Communication Lightbulb Moments Cards

  • 38

    Lightbulb Moments: Conflict Resolution

  • 39

    Reference Material

    • eLearning Terms and Conditions

    • Emotional Intelligence - Frequently Asked Questions

    • The Coaching Manual for Emotional Intelligence Coaching

    • Master Practioner in Emotional Intelligence Course Notes

Master Practitioner in Emotional Intelligence

Buy now

Additional Qualification from The Institute of Leadership and Management

Not everyone has the time to take an academic qualification in Emotional Intelligence, but you can gain a recognised award from The Institute of Leadership and Management.

The Master Practitioner in Emotional Intelligence course is approved by The Institute of Leadership and Management

Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership.

They use their expertise to continually raise standards and to help others develop and grow.

The Institute of Leadership and Management recognises high quality, bespoke leadership and management training that will enhance your career.  With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.

Student Membership Membership of The Institute of Leadership and Management is available for an additional price.  

As a Student Member, you will receive a digital Certificate from The Institute of Leadership and Management on completion of the course, recognising and celebrating your learning and achievement.  The Certificate showcases your capabilities in emotional intelligence working in today's modern workplace.

On successful completion of the Master Practitioner in Emotional intelligence programme you will be able to enhance your reputation with prestigious letters MInstLM  - Member of the Institute of Leadership and Management - after your name

What are the Additional Benefits of Membership?

  • Discover where you need support with MyLeadership, The Institute’s award-winning e-learning tool
  • Share and learn from a 30,000 strong community by participating in events and webinars
  • Stay up to date in the world of leadership and management through news updates and podcasts and expertly curated resources
  • Gain access to EDGE online, the leadership journal designed to keep you informed of current issues, new research, and best practice

Master Practitioner in Emotional Intelligence

Get started now