Accredited by The Institute of Leadership And Management
Do you want to motivate and influence teams and others?
Do you want to coach others to create and deliver winning visions and goals?
Are there barriers in the way that prevent you from leading successful performance enhancement in others?
Do you want to grow your skills to influence and persuade authentically and without stress?
Are you interested in developing outstanding communication skills?
Do you want to build upon your leadership capabilities and skills and help others to do the same?
Most workplace issues are people-related or relational-related underpinned by emotions and these require the right level of understanding and support.
Leadership competencies essential to effective performance are related to emotional intelligence - a key skill to meet the business challenges of today and for the 2020's. Leaders high in emotional intelligence are more effective at building and maintaining relationships and managing conflict.
People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and helps them to further their careers. There are measurable improvements in decision making, influence and quality of life, and in creating value through people for people.
Determine how you can work with emotional intelligence to improve results and quality
Develop ways that you can build your interpersonal skills and enhance your relationships
Recognise ways that you can perform within the emotional climate of your work environment
Identify habitual emotional patterns and thought patterns that influence interactions
Assess the drive and motivation of others to influence and persuade with success
Identify ways to work with emotions to solve problems increasing your effectiveness in stressful situations and develop resilience
Evaluate your leadership skills and apply them to your career progression and the career progression of others
The Master Practitioner in Emotional Intelligence programme is a course for you if you are confident in working with your emotional intelligence at all levels in an organisation - even with people who you perceive as being more senior to you.
The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.
The Master Practitioner in Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.
Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.
The Master Practitioner in Emotional Intelligence course delves into detail about
Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.
Your emotional intelligence skills and techniques can be applied in business, sports, education, coaching, therapy, or just your own personal development.
The Master Practitioner in Emotional Intelligence course will give you deep insights but, as you know, developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!
A Master Practitioner in Emotional Intelligence will be rewarded for the extra study time and practical time spent applying the skills with others by developing a deep understanding of the subject, techniques and how the different practices interact with each other to produce their results.
The Master Practitioner in Emotional Intelligence online course is delivered using our online learning platform that gives you the flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards.
You will have the chance to discuss and debate your findings around your emotional intelligence in group discussions with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer, and facilitator - Robin Hills.
The Master Practitioner in Emotional Intelligence course contains full course notes and several practical activities to put into practice and apply your learning.
These practical activities are completed a as part of the course. They are designed to help you to investigate how you view your emotional intelligence and how others view your emotional intelligence.
They can be used when working with individuals and teams to support their understanding and development of emotional intelligence.
The activities involve some engagement and interaction with other people and some reflection. They will help to guide you on what you need to change and how you need to change as well as how you can work with others to affect change.
You have lifetime access to the Master Practitioner in Emotional Intelligence course material so that you can work through the course at your own pace and return to it at any time in the future.
The course is equivalent to 72 hours CPD (Continuing Professional Development) and because it is so flexible, you can work within your own timeframe. There are no deadlines so you can complete the course at your own pace.
Your Certificate will be awarded on successful completion of the course. This includes watching all the video lessons, completing the quizzes, and downloading the resource material.
There is no requirement for the practical activities and assignments to be formally assessed.
The Master Practitioner in Emotional Intelligence is for anyone competent in the skills and techniques of emotional intelligence interested in developing a deeper understanding and awareness of the application of emotional intelligence at work, in social settings and at home.
If you are a leader in a team or in a management role and seeking to enhance and develop your career
If you contribute to decision making within an organisation at either operational, tactical, or more strategic level
If you are involved in supporting people and organisations to meet their goals
If you are an independent or employed consultant, NLP practitioner, coach or trainer who support organisations in meeting their goals
Introductory Video to the Master Practitioner Programme
FREE PREVIEWIntroduction and Learning Outcomes
A Straightforward Definition of Emotional Intelligence
What is the Difference Between EQ and EI?
The Thoughts of Dr. David Caruso on Emotional Intelligence
Insights into Emotions
Emotions and Emotional Intelligence at Work
Working with the Emotional Climate
The Advantages and Disadvantages of Emotional Intelligence
Quiz: Test your Understanding Emotional Intelligence
How Emotions are Viewed
The Development and Function of Emotions
One Minute Observation Test
The Basic Anatomy of the Brain
The Basic Human Emotions Experienced and Expressed by Everyone
Posters: The Facial Expressions of the Basic Human Emotions
Quiz: Test your Knowledge of Emotions and Facial Expressions
The Myth about Positive and Negative Emotions
Understanding and Using Emotions
Identifying and Using Emotion
Tips to Develop Emotional Intelligence through Emotional Management
Quiz: Test your Knowledge about Emotions
Daniel Goleman's Emotional Intelligence Framework
The Competencies of Emotional Intelligence
Emotional Intelligence as a Set of Abilities
More about Emotional Intelligence as a Set of Abilities
What we can Learn from the Six Seconds Model of Emotional Intelligence
Measuring and Assessing Emotional Intelligence
Discussion: Using your Emotional Intelligence Competencies
Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework
Practical Activity: Assess your Emotional Intelligence
Emotional Intelligence can be Practised and Learnt
Practical Hints and Tips around Practising Emotional Intelligence
The One Percent Solution to Developing Emotional Intelligence
Some Do's and Don'ts Around Working with Emotional Intelligence
Quiz: Test your Knowledge about Practising Emotional Intelligence
Review of the Introduction to Emotional Intelligence
Practical Activity: The Emotionally Unintelligent Leader
Discussion: The Emotionally Unintelligent Leader
Introduction to The Inner World
What is Self-Awareness? Defining Self-Awareness
The Johari Window - Insights into your Relationship with Yourself and Others
Self Limiting Beliefs - How Your Beliefs Can Get In the Way
Using Affirmations To Change Your Beliefs
Understanding Values
Practical Activity: Assessing your Behavioural Style
William Moulton Marston's Model of the Behavioural Expression of Emotions
The High Dominance Behavioural Style
The High Dominance Summary Booklet
The High Influence Behavioural Style
The High Influence Summary Booklet
The High Steadiness Behavioural Style
The High Steadiness Summary Booklet
The High Compliance Behavioural Style
The High Compliance Summary Booklet
Poster: How The Behavioural Styles Express Emotional Intelligence
Summary Booklet: Do's and Don'ts with Each Style
The Ideal Behaviour for Ideal Interactions
Discussion: Your Behavioural Style
Test your Knowledge and Understanding of Behavioural Styles
Sensory Input - Sensing The World Through Your Senses
Filtering Reality - How You Filter Information
Emotional States, Moods, Traits and Styles
Ways of Noticing Feelings
How Emotions Can Be Managed
What can Influence the Expression of Emotions
Detachment - Emotional Detachment in Stressful Circumstances
Ways of Expressing Emotion Intelligently
Practical Activity: Exploring your Hot Buttons
Discussion: Exploring your Hot Buttons
Introduction to The Outer World
Interpersonal Skills: Hints and Tips Working With Interpersonal Skills
Definition of Empathy
Empathy vs. Sympathy - The Intelligence in Empathy
The Way the Brain Works
Thinking and the Brain - What Thinking is all About
Empathy and the Brain - What Empathy is all About
The Neuroscience of Empathy
Ways to Demonstrate Empathy
Body Language And Non-Verbal Communication
Interpreting Some Non-Verbal Signals
Practical Activity: Developing Empathy
Discussion: Developing Empathy
Some Problems Interpreting Expression of Emotion
A Key Emotional Intelligence Skill - Empathetic, Active Listening
Some Hints and Tips to Understand and Develop Empathy
The Importance of Relationships with Others
Practical Activity: Working with Other's Behavioural Styles
Discussion: Working with Other's Behavioural Styles
Quiz - Test your Adaptability to Work with Other Behavioural Styles
The Learning Outcomes of This Motivation Module
Theories of Motivation - Needs Theories
Theories of Motivation - Vroom's Expectancy Theory
Theories of Motivation - Goals Theory
Why Rewards Affect Motivation
Words That Change Minds
Understanding The Motivational Meta-Program
Working With The Level of Motivation
Working With The Criteria of Motivation
Working With The Direction of Motivation
Working With The Source of Motivation
Working With The Reason for Motivation
Working With The Decision Factors of Motivation
Motivation Learning Summary and Takeaways
Practical Activity: Determining your Motivational Traits
Discussion: Motivation Traits
Quiz: Test Your Knowledge About Motivation
The Learning Outcomes of this Emotional Resilience Module
A Job Advertisement and a Reality Check - Master of the Universe
How Emotional Intelligence and Resilience Work Together
Three Phrases that Drain Resilience - How Many Of These Are You Using?
The Definition of Resilience (It's NOT Bouncing Back!)
Why Resilience is Useful and When Resilience is Useful
Action Strategies - Learning Outcomes
Action Strategies to Develop Resilience - Strategy 1. Feel in Control
Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision
Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable
Action Strategies to Develop Resilience - Strategy 4. Get Organised
Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving
Action Strategies to Develop Resilience - Strategy 6. Get Connected
Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent
Action Strategies to Develop Resilience - Strategy 8. Be Proactive
Developing Resilience Lightbulb Moments Cards
The Learning Objectives of this Managing Change Module
The Various Types of Change in Organisations
Ways of Working With Change
Managing the Change Process
Managing Change in Complex Systems
The Personal Transition through Change and the Emotional Phases
Personal Transition through Change
FREE PREVIEWSome Wisdom Around Change
Review of This Module on Managing Change
Practical Activity: Working through a Change Management Programme
Discussion: Change Management
Change Management Lightbulb Moments Cards
The Learning Outcomes on this Module on Emotional Intelligence Coaching
FREE PREVIEWWhy Coaching in the Workplace is Necessary and When to Coach
FREE PREVIEWThe Core Skills of Coaching
FREE PREVIEWThe GROW (Goal, Reality, Options, Will) Model of Coaching
Coaching around the Emotions of Situations
Review of this Module on Coaching
Coaching around the Emotions of Situations
Practical Activity: Gaining Experience of Coaching
Discussion: Your Experience With Coaching
Emotional Intelligence and Leadership - The Learning Objectives
Why Self-Awareness Is So Important In Leadership
Some Perspectives on Leadership
Leadership in a VUCA (Volatile, Uncertain, Complex and Ambiguous) Environment
The Capacity to Deal with VUCA
The Difference Between Leadership and Management
What Makes an Effective Leader?
The 3 Modes of Leadership
The 6 Leadership Styles
"Do What I Tell You" - The Commanding Leadership Style
"Do What I Do" - The Pacesetting Leadership Style
"Let's Decide What To Do Together" - The Democratic Leadership Style
"Let's Do What's Best For Everyone" - The Affiliative Leadership Style
"Do What Will Help Us To Reach Our Goals" - The Visionary Leadership Style
"How Can I help You Do It Better" - The Coaching Leadership Style
The Phrases Used by Emotionally Intelligent Leaders
The Six Leadership Styles Summary Booklet
Review of Emotional Intelligence and Leadership
Working with Leadership Styles Quiz
Assessing your Mode of Leadership
What Is Your Leadership Style?
Mode of Leadership Discussion
Can Stress Ever Be Described as Useful?
Understanding Stress
Defining Optimism and Pessimism and How They Differ
The Surprising Link Between Health and Optimism
5 Ways to Develop Optimism
How to Work with Negativity
Personality Preferences Around Being Flexible
The Differences Between Planning and Spontaneous Types
Learn How To Be More Flexible
Ways of Working with Change
The Information in Emotions
A Range of Strategies for Stress Management
How You Can Put Your Stress Tolerance to Use
Practical Activity: Understanding Stressful Situations
How you Tolerate Stress Discussion
Thinking and the 4 Styles of Decision Making
Thinking and the Directive Decision Making Style
Thinking and the Behavioural Decision Making Style
Thinking and the Conceptual Decision Making Style
Thinking and the Analytical Decision Making Style
The Role of Personality and Emotional Intelligence in Decision Making
The Myth about Left Brain and Right Brain Thinking
How Emotions are Involved in Decision Making
Feedback in Decision Making
What is Objectivity and What is Subjectivity?
Exploring The Sensory Input Channels
Reality - What Really is Happening?
Filtering Reality
Understanding Beliefs, Memories and Values
Interpretations of Memory
More about Memory
The Influence of Values and Beliefs on Decisions
Understanding your Reality
Observations of Reality and Behaviour
Exploring the Two Types of Problems
How Adaptability, Risk and Innovation are Involved in Problem Solving
How to Work with Creativity
How Intuition is Involved in Problem Solving
The 6 Steps to Solving Problems
The SCAMPER Technique of Problem Solving Explained
Some Considerations To Successfully Work With SCAMPER
How Emotions Drive Decisions
Defining Willpower
Developing Your Impulse Control
How your Amygdala can be Hijacked and how this Impacts Upon Decision Making
Ways to Work with your Impulse Control
Practical Activity: Solving Problems with Creativity
Solving Problems with Creativity Discussion
Perspectives That Will Challenge Your View on Team Working
FREE PREVIEWThe Importance of Relationships
Working in Teams
The 3 Virtues of a Ideal Team Player
High Performing Teams and How to Become One
Levels of Communication and Levels of Listening
Defining Assertiveness
Everyone's Rights and Responsibilities
Overcoming Barriers to Assertiveness
The 3 Choices of Assertive Behaviour
The Rules of Assertiveness
Expressing Aggressive Behaviour
Expressing Passive Behaviour
Expressing Assertive Behaviour
Recognising Aggressive, Passive and Assertive Behaviour
Methods and Techniques to Improve Your Assertiveness
The Benefits of Conflict
The Issues Around Conflict Faced by Leaders
Conflict and Trust
The Trust Equation
How to Build Trust in Emotionally Intelligent Ways
The Cycle of Behaviour
Trust From An Economical Perspective
How to Manage Fight and Flight Behaviour
The Use of Words and Their Impact
Some Wisdom and Takeaways
Practical Activity: Exploring Conflict
Exploring Conflict Discussion
Communication Lightbulb Moments Cards
eLearning Terms and Conditions
Emotional Intelligence - Frequently Asked Questions
The Coaching Manual for Emotional Intelligence Coaching
Master Practioner in Emotional Intelligence Course Notes
Not everyone has the time to take an academic qualification in Emotional Intelligence, but you can gain a recognised award from The Institute of Leadership and Management.
The Master Practitioner in Emotional Intelligence course is approved by The Institute of Leadership and Management.
Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership.
They use their expertise to continually raise standards and to help others develop and grow.
The Institute of Leadership and Management recognises high quality, bespoke leadership and management training that will enhance your career. With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.
As a Student Member, you will receive a digital Certificate from The Institute of Leadership and Management on completion of the course, recognising and celebrating your learning and achievement. The Certificate showcases your capabilities in emotional intelligence working in today's modern workplace.
On successful completion of the Master Practitioner in Emotional intelligence programme you will be able to enhance your reputation with prestigious letters MInstLM - Member of the Institute of Leadership and Management - after your name
Strategies to manage stress and weather storms in the workplace.
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Learn how to lead and manage effective change by aligning people through emotional engagement
Enhance your coaching skills and capabilities using emotional intelligence.
