Master Practitioner in Emotional Intelligence
Approved by The Institute of Leadership and Management
Are you experiencing frustration in your career?
Do you encounter conflict regularly when working with others, with your team and with your manager?
Do other people appear to make progress faster and easier than you do?
Are you continually stressed and worn out by the day-to-day challenges that you face?
Are there barriers in the way to stop you from doing the things that you want?
Are you stuck and don’t know what to do next?
Most workplace issues are people-related or relational-related. Leadership competencies essential to effective performance are related to emotional intelligence - a key skill to meet the business challenges of today and for the 2020's.
Leaders high in emotional intelligence are more effective at building and maintaining relationships and managing conflict.
People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term. There are measurable improvements in decision making, influence and quality of life, and in creating value through people for people.
Completing this course, you will be able to
- Determine how you can work with emotional intelligence to improve results and quality
- Recognise ways that you can perform within the emotional climate of your work environment
- Assess the drive and motivation of others to influence and persuade with success
- Identify ways to work with emotions to solve problems increasing your effectiveness in decision making
- Change the ways you work in stressful situations and develop resilience
- Evaluate your leadership skills and apply them to your career progression
- Develop ways that you can build your interpersonal skills and enhance your relationships
Not everyone has the time to take an academic qualification in Emotional Intelligence, which is why Ei4Change offers a range of certificated Emotional Intelligence programmes approved by The Institute of Leadership and Management that can be taken online at any time convenient to you.
The awards for completing the course enhance your career. They are recognised as the benchmark for high quality, bespoke leadership and management training, showcasing your capabilities as an emotionally intelligent leader working in today's modern workplace.
The first part of the Programme includes all the material covered within the Introduction to Emotional Intelligence approved by the Institute of Leadership and Management.
The second part of the Programme includes all the material covered within the Emotional Intelligence Advanced Programme.
The Master Practitioner in Emotional Intelligence Programme is the final part of the Programme and explores the construct of emotional intelligence in detail.
It covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.
The programme, also, covers the differences between emotional intelligence and social intelligence.
Reviewing diverse scenarios within work, leadership approaches are considered with emphasis on how emotional intelligence can be applied in managing stress, in decision making and in building authentic relationships.
The programme goes into detail about
- Emotional and Social Intelligence and leadership
- Communication and human factors
- Managing stress and developing stress tolerance; self and others
- The influence of emotion in decision making
- Using assertion to build collaboration and manage conflict
- Ethics and social corporate responsibility
Ways to develop emotional intelligence will be explored along with techniques to work with emotional intelligence.
This programme will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!
Who is the programme for?
The course is for anyone who is interested in developing their understanding of emotional intelligence to improve performance.
It will be of particular relevance to you, if you:
- contribute to decision making within an organisation at either operational, tactical or more strategic level
- are a leader in a team or in a management role and seeking to enhance and develop your career
- have responsibilities for people development activities within an organisation without a specialist function
- are an independent or employed consultant, NLP practitioner, coach or trainer who support organisations in meeting their goals
How is the programme delivered?
The online distance learning programme is delivered using our online learning platform that gives you lots of flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards.
You will have the chance to discuss and debate your findings around your emotional intelligence in a group discussion with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer and facilitator - Robin Hills.
There are some exercises for you to do as a part of the programme to find out how you view your emotional intelligence and how others view your emotional intelligence. These involve some activity with other people and some reflection. They will help to guide you on what and how you need to change. [WARNING: this takes some effort and you may not like what you find out!]
The course contains a number of practical activities to put into practice and can apply what you have learnt.
What is the duration of the programme?
You have lifetime access to the course material so that you can work through the course at your own pace.
The course is equivalent to 72 hours CPD (Continuing Professional Development). Because it is so flexible, you can work within your own time-frame.
How will the certificate be awarded?
Your certificate will be awarded on successful completion of the course. This includes watching all the video lessons, completing the quizzes and downloading the resource material.
There is no requirement for the practical activities and assignments to be formally assessed.
Who are The Institute of Leadership and Management?
Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership. They use their expertise to continually raise standards and to help others develop and grow.
With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.As you are participating in an Institute Approved programme through a recognised provider, you are eligible for studying membership, which is included within the price of the programme.
What are the benefits of membership?
- Discover where you need support with MyLeadership, The Institute’s award-winning e-learning tool
- Share and learn from a 30,000 strong community by participating in events and webinars
- Keep learning by accessing expertly curated resources
- Stay up to date with what’s going on in the world of leadership and management through news updates and podcasts
- Dive deeper into current issues with EDGE online, the leadership journal designed to keep you informed of new research and best practice
- Enhance your reputation with prestigious letters (MInstLM) after your name on successful completion of the Master Practitioner programme
On completion of the course, you will receive a digital certificate from The Institute of Leadership and Management, recognising and celebrating your learning and achievement.
All modules are continually refined and updated to ensure they comply with the requirements of The Institute of Leadership and Management as well as remaining current and relevant.
If you would like more information about this programme, how it is delivered, or would like to talk to us about delivering this programme within your organisation, contact us directly.
- A Straightforward Definition of Emotional Intelligence
- What is the Difference Between EQ and EI?
- The Thoughts of Dr. David Caruso on Emotional Intelligence
- Insights into Emotions
- Emotions and Emotional Intelligence at Work
- Working with the Emotional Climate
- The Advantages and Disadvantages of Emotional Intelligence
- Quiz: Test your Understanding Emotional Intelligence
- How Emotions are Viewed
- The Development and Function of Emotions
- One Minute Observation Test
- The Basic Anatomy of the Brain
- The Basic Human Emotions Experienced and Expressed by Everyone
- Posters: The Facial Expressions of the Basic Human Emotions
- Quiz: Test your Knowledge of Emotions and Facial Expressions
- The Myth about Positive and Negative Emotions
- Understanding and Using Emotions
- Identifying and Using Emotion
- Tips to Develop Emotional Intelligence through Emotional Management
- Quiz: Test your Knowledge about Emotions
- Daniel Goleman's Emotional Intelligence Framework
- The Competencies of Emotional Intelligence
- Emotional Intelligence as a Set of Abilities
- More about Emotional Intelligence as a Set of Abilities
- What we can Learn from the Six Seconds Model of Emotional Intelligence
- Measuring and Assessing Emotional Intelligence
- Discussion: Using your Emotional Intelligence Competencies
- Emotional Intelligence can be Practised and Learnt
- Practical Hints and Tips around Practising Emotional Intelligence
- The One Percent Solution to Developing Emotional Intelligence
- Some Do's and Don'ts Around Working with Emotional Intelligence
- Quiz: Test your Knowledge about Practising Emotional Intelligence
- Review of the Introduction to Emotional Intelligence
- Introduction to The Inner World
- What is Self-Awareness? Defining Self-Awareness
- The Johari Window - Insights into your Relationship with Yourself and Others
- Self Limiting Beliefs - How Your Beliefs Can Get In the Way
- Using Affirmations To Change Your Beliefs
- Understanding Values
- Practical Activity: Assessing your Behavioural Style
- William Moulton Marston's Model of the Behavioural Expression of Emotions
- The High Dominance Behavioural Style
- The High Dominance Summary Booklet
- The High Influence Behavioural Style
- The High Influence Summary Booklet
- The High Steadiness Behavioural Style
- The High Steadiness Summary Booklet
- The High Compliance Behavioural Style
- The High Compliance Summary Booklet
- Poster: How The Behavioural Styles Express Emotional Intelligence
- Summary Booklet: Do's and Don'ts with Each Style
- The Ideal Behaviour for Ideal Interactions
- Discussion: Your Behavioural Style
- Sensory Input - Sensing The World Through Your Senses
- Filtering Reality - How You Filter Information
- Emotional States, Moods, Traits and Styles
- Ways of Noticing Feelings
- How Emotions Can Be Managed
- What can Influence the Expression of Emotions
- Detachment - Emotional Detachment in Stressful Circumstances
- Ways of Expressing Emotion Intelligently
- Practical Activity: Exploring your Hot Buttons
- Discussion: Exploring your Hot Buttons
- Introduction to The Outer World
- Interpersonal Skills: Hints and Tips Working With Interpersonal Skills
- Definition of Empathy
- The Intelligence in Empathy
- The Development of Empathy
- The Way the Brain Works
- Thinking and the Brain - What Thinking is all About
- Empathy and the Brain - What Empathy is all About
- The Neuroscience of Empathy
- Ways to Demonstrate Empathy
- Body Language And Non-Verbal Communication
- Interpreting Some Non-Verbal Signals
- Practical Activity: Developing Empathy
- Discussion: Developing Empathy
- Some Problems Interpreting Expression of Emotion
- A Key Emotional Intelligence Skill - Empathetic, Active Listening
- Some Hints and Tips to Understand and Develop Empathy
- The Importance of Relationships with Others
- Practical Activity: Working with Other's Behavioural Styles
- Discussion: Working with Other's Behavioural Styles
- The Learning Outcomes of This Motivation Module
- Theories of Motivation - Needs Theories
- Theories of Motivation - Vroom's Expectancy Theory
- Theories of Motivation - Goals Theory
- Why Rewards Affect Motivation
- Words That Change Minds
- Understanding The Motivational Meta-Program
- Working With The Level of Motivation
- Working With The Criteria of Motivation
- Working With The Direction of Motivation
- Working With The Source of Motivation
- Working With The Reason for Motivation
- Working With The Decision Factors of Motivation
- Motivation Learning Summary and Takeaways
- Practical Activity: Determining your Motivational Traits
- Discussion: Motivation Traits
- The Learning Outcomes of this Emotional Resilience Module
- A Job Advertisement and a Reality Check - Master of the Universe
- How Emotional Intelligence and Resilience Work Together
- Three Phrases that Drain Resilience - How Many Of These Are You Using?
- The Definition of Resilience (It's NOT Bouncing Back!)
- Why Resilience is Useful and When Resilience is Useful
- Action Strategies - Learning Outcomes
- Action Strategies to Develop Resilience - Strategy 1. Feel in Control
- Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision
- Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable
- Action Strategies to Develop Resilience - Strategy 4. Get Organised
- Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving
- Action Strategies to Develop Resilience - Strategy 6. Get Connected
- Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent
- Action Strategies to Develop Resilience - Strategy 8. Be Proactive
- The Learning Objectives of this Managing Change Module
- The Various Types of Change in Organisations
- Ways of Working With Change
- Managing the Change Process
- Managing Change in Complex Systems
- The Personal Transition through Change and the Emotional Phases
- Personal Transition through Change FREE PREVIEW
- Some Wisdom Around Change
- Review of This Module on Managing Change
- The Learning Outcomes on this Module on Emotional Intelligence Coaching FREE PREVIEW
- Why Coaching in the Workplace is Necessary and When to Coach FREE PREVIEW
- The Core Skills of Coaching FREE PREVIEW
- The GROW (Goal, Reality, Options, Will) Model of Coaching
- Coaching around the Emotions of Situations
- Review of this Module on Coaching
- Coaching around the Emotions of Situations
- Emotional Intelligence and Leadership - The Learning Objectives
- Why Self-Awareness Is So Important In Leadership
- Some Perspectives on Leadership
- Leadership in a VUCA (Volatile, Uncertain, Complex and Ambiguous) Environment
- The Capacity to Deal with VUCA
- The Difference Between Leadership and Management
- What Makes an Effective Leader?
- The 3 Modes of Leadership
- The 6 Leadership Styles
- "Do What I Tell You" - The Commanding Leadership Style
- "Do What I Do" - The Pacesetting Leadership Style
- "Let's Decide What To Do Together" - The Democratic Leadership Style
- "Let's Do What's Best For Everyone" - The Affiliative Leadership Style
- "Do What Will Help Us To Reach Our Goals" - The Visionary Leadership Style
- "How Can I help You Do It Better" - The Coaching Leadership Style
- The Phrases Used by Emotionally Intelligent Leaders
- The Six Leadership Styles Summary Booklet
- Review of Emotional Intelligence and Leadership
- Can Stress Ever Be Described as Useful?
- Understanding Stress
- Defining Optimism and Pessimism and How They Differ
- The Surprising Link Between Health and Optimism
- 5 Ways to Develop Optimism
- How to Work with Negativity
- Personality Preferences Around Being Flexible
- The Differences Between Planning and Spontaneous Types
- Learn How To Be More Flexible
- Ways of Working with Change
- The Information in Emotions
- A Range of Strategies for Stress Management
- How You Can Put Your Stress Tolerance to Use
- Thinking and the 4 Styles of Decision Making
- Thinking and the Directive Decision Making Style
- Thinking and the Behavioural Decision Making Style
- Thinking and the Conceptual Decision Making Style
- Thinking and the Analytical Decision Making Style
- The Role of Personality and Emotional Intelligence in Decision Making
- The Myth about Left Brain and Right Brain Thinking
- How Emotions are Involved in Decision Making
- Feedback in Decision Making
- What is Objectivity and What is Subjectivity?
- Exploring The Sensory Input Channels
- Reality - What Really is Happening?
- Filtering Reality
- Understanding Beliefs, Memories and Values
- Interpretations of Memory
- More about Memory
- The Influence of Values and Beliefs on Decisions
- Understanding your Reality
- Observations of Reality and Behaviour
- Exploring the Two Types of Problems
- How Adaptability, Risk and Innovation are Involved in Problem Solving
- How to Work with Creativity
- How Intuition is Involved in Problem Solving
- The 6 Steps to Solving Problems
- The SCAMPER Technique of Problem Solving Explained
- Some Considerations To Successfully Work With SCAMPER
- How Emotions Drive Decisions
- Defining Willpower
- Developing Your Impulse Control
- How your Amygdala can be Hijacked and how this Impacts Upon Decision Making
- Ways to Work with your Impulse Control
- Perspectives That Will Challenge Your View on Team Working FREE PREVIEW
- The Importance of Relationships
- Working in Teams
- The 3 Virtues of a Ideal Team Player
- High Performing Teams and How to Become One
- Levels of Communication and Levels of Listening
- Defining Assertiveness
- Everyone's Rights and Responsibilities
- Overcoming Barriers to Assertiveness
- The 3 Choices of Assertive Behaviour
- The Rules of Assertiveness
- Expressing Aggressive Behaviour
- Expressing Passive Behaviour
- Expressing Assertive Behaviour
- Recognising Aggressive, Passive and Assertive Behaviour
- Methods and Techniques to Improve Your Assertiveness
- The Benefits of Conflict
- The Issues Around Conflict Faced by Leaders
- Conflict and Trust
- The Trust Equation
- How to Build Trust in Emotionally Intelligent Ways
- The Cycle of Behaviour
- Trust From An Economical Perspective
- How to Manage Fight and Flight Behaviour
- The Use of Words and Their Impact
- Working to Resolve Conflict as a Leader
- eLearning Terms and Conditions
- Emotional Intelligence - Frequently Asked Questions
- Introduction to Emotional Intelligence Course Notes
- The Coaching Manual for Emotional Intelligence Coaching
- Advanced Emotional Intelligence Programme Course Notes
- Master Practitioner in Emotional Intelligence Course Notes