Master Practitioner in Emotional Intelligence Programme

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Introductory Video to the Master Practitioner Programme

Introduction and Learning Outcomes

A Straightforward Definition of Emotional Intelligence

What is the Difference Between EQ and EI?

The Thoughts of Dr. David Caruso on Emotional Intelligence

Insights into Emotions

Emotions and Emotional Intelligence at Work

How the Emotional Climate Influences Teams and Teamworking

Working with the Emotional Climate

The Advantages and Disadvantages of Emotional Intelligence

Quiz: Introduction to Emotional Intelligence

How The View on Emotions Has Changed

The Development and Function of Emotions

One Minute Observation Test

The Basic Anatomy of the Brain

The Basic Human Emotions Experienced and Expressed by Everyone

Posters: The Facial Expressions of the Basic Human Emotions

Quiz: Test your Knowledge of Emotions and Facial Expressions

The Myth about Positive and Negative Emotions

Exploring and Navigating Emotions

Identifying Emotion and Working to Understand Emotion

Tips to Develop Emotional Intelligence through Emotional Management

Quiz: Test your Knowledge about Emotions

Daniel Goleman's Emotional Intelligence Framework

The Competencies of Emotional Intelligence

Emotional Intelligence as a Set of Abilities

More about Emotional Intelligence as a Set of Abilities

What we can Learn from the Six Seconds Framework of Emotional Intelligence

Measuring and Assessing Emotional Intelligence

Discussion: Using your Emotional Intelligence Competencies

Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework

Activity Booklet - Assess your Emotional Intelligence

Choices and Practising to Become More Emotionally Intelligent

Practical Hints and Tips around Practising Emotional Intelligence

The One Percent Solution and One Minute Levers for Developing Emotional Intelligence

Some Do's and Don'ts Around Working with Emotional Intelligence

Quiz: Test your Knowledge about Practising Emotional Intelligence

Review of the Introductory Modules

Insights into Emotional Intelligence

Comprehending Emotions

Activity Booklet - The Emotionally Unintelligent Leader

Discussion: The Emotionally Unintelligent Leader

Introduction to The Inner World

What is Self-Awareness? Exploring Self-Awareness

The Johari Window - Insights into your Relationship with Yourself and Others

Self Limiting Beliefs - How Your Beliefs Can Get In the Way

Using Visualisation to Change Your Beliefs

Using Affirmations To Change Your Beliefs

Investigating Values

Activity Booklet - Assessing your Behavioural Style

William Moulton Marston's Model of the Behavioural Expression of Emotions

The High Dominance Behavioural Style

The High Dominance Summary Booklet

The High Influence Behavioural Style

The High Influence Summary Booklet

The High Steadiness Behavioural Style

The High Steadiness Summary Booklet

The High Compliance Behavioural Style

The High Compliance Summary Booklet

Poster: How The Behavioural Styles Express Emotional Intelligence

The Ideal Behaviour for Ideal Interactions

Discussion: Your Behavioural Style

Quiz: Test your Knowledge and Understanding of Behavioural Styles

Exploring the Sensory Input Channels - Sensing The World Through Your Senses

Filtering Reality - How You Filter Information

Emotional States, Moods, Traits and Styles

Ways of Noticing Feelings

How Emotions Can Be Managed and Handled

Some Influences on the Expression of Emotions

Detachment - Emotional Detachment in Stressful Circumstances

Ways of Expressing Emotion Intelligently

Activity Booklet - Exploring your Hot Buttons

Discussion: Exploring your Hot Buttons

Introduction to The Outer World

Interpersonal Skills: Hints and Tips Working With Interpersonal Skills

Definition of Empathy

Empathy vs. Sympathy - The Intelligence in Empathy

The Way the Brain Works

Thinking and the Brain - What Thinking is all About

Empathy and the Brain - What Empathy is all About

The Neuroscience of Empathy

Ways to Demonstrate Empathy

Body Language And Non-Verbal Communication

Interpreting Some Non-Verbal Signals

Activity Booklet - Developing Empathy

Discussion: Developing Empathy

Some Problems Interpreting Expression of Emotion

A Key Emotional Intelligence Skill - Empathetic, Active Listening

Ways to Develop Key Listening Skills

Some Hints and Tips to Understand and Develop Empathy

The Importance of Relationships with Others

Activity Booklet - Working with Other's Behavioural Styles

Discussion: Working with Other's Behavioural Styles

Quiz: Test your Adaptability to Work with Other Behavioural Styles

The Learning Outcomes of This Motivation Module

Investigating Motivation

Theories of Motivation - Needs Theories

Theories of Motivation - Vroom's Expectancy Theory

Theories of Motivation - Goals Theory

How Rewards Affect Motivation

Words That Change Minds

Understanding Meta-Programs

Working With The Level of Motivation

Working With The Criteria of Motivation

Working With The Direction of Motivation

Working With The Source of Motivation

Working With The Reason for Motivation

Working With The Decision Factors of Motivation

Motivation Learning Summary and Takeaways

Activity Booklet - Determining your Motivational Traits

Discussion: Motivation Traits

Quiz: Test your Knowledge about Motivation

Motivation Lightbulb Moments Cards

The Learning Outcomes on this Module on Emotional Intelligence Coaching

Why Coaching in the Workplace is Necessary and When to Coach

The Core Skills of Coaching

The GROW (Goal, Reality, Options, Will) Model of Coaching

Questions to Explore Emotions

Coaching around the Emotions of Situations

Review of this Module on Coaching

Coaching Lightbulb Moments Cards

Activity Booklet - Gaining Experience of Coaching

Discussion: Your Experience With Coaching

The Learning Outcomes of this Emotional Resilience Module

A Job Advertisement and a Reality Check - Master of the Universe

How Emotional Intelligence and Resilience Work Together

Three Phrases that Drain Resilience - How Many Of These Are You Using?

The Definition of Resilience (It's NOT Bouncing Back!)

Why Resilience is Useful and When Resilience is Useful

Action Strategies - Learning Outcomes

Action Strategies to Develop Resilience - Strategy 1. Feel in Control

Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision

Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable

Action Strategies to Develop Resilience - Strategy 4. Get Organised

Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving

Action Strategies to Develop Resilience - Strategy 6. Get Connected

Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent

Action Strategies to Develop Resilience - Strategy 8. Be Proactive

Developing Resilience Lightbulb Moments Cards

The Learning Outcomes of this Managing Change Module

The Various Types of Change in Organisations

Ways of Working with Change

Managing the Change Process

Managing Change in Complex Systems

The Personal Transition through Change and the Emotional Phases

Personal Transition through Change

Some Wisdom Around Change

Review of This Module on Managing Change

Quiz: Personal Transition Through Change Quiz

Activity Booklet - Working through a Change Management Programme

Discussion: Change Management

Change Management Lightbulb Moments Cards

Emotional Intelligence and Leadership - Module Overview

Why Self-Awareness Is So Important In Leadership

The Paradox of Self-Awareness and Feedback

Some Perspectives on Leadership

Leadership in a VUCA (Volatile, Uncertain, Complex and Ambiguous) Environment

The Capacity to Deal with VUCA

The Difference Between Leadership and Management

What Makes an Effective Leader?

The 3 Modes of Leadership

The 6 Leadership Styles

"Do What I Tell You" - The Commanding Leadership Style

"Do What I Do" - The Pacesetting Leadership Style

"Let's Decide What To Do Together" - The Democratic Leadership Style

"Let's Do What's Best For Everyone" - The Affiliative Leadership Style

"Do What Will Help Us To Reach Our Goals" - The Visionary Leadership Style

"How Can I help You Do It Better" - The Coaching Leadership Style

The Phrases Used by Emotionally Intelligent Leaders

The Six Leadership Styles Summary Booklet

Review of Emotional Intelligence and Leadership

Quiz: Working with Leadership Styles

Activity Booklet - Assessing your Mode of Leadership

Activity Booklet - What Is Your Leadership Style?

Mode of Leadership Discussion

Can Stress Ever Be Described as Useful?

Challenge and Stress

Defining Optimism and Pessimism and How They Differ

The Surprising Link Between Health and Optimism

Effective Ways to Develop Optimism

How to Work with Negativity

Personality Preferences Around Being Flexible

The Differences Between Planning and Spontaneous Types

Learn How To Be More Flexible

The Information in Emotions

Strategies for Stress Management

How You Can Put Your Stress Tolerance to Use

Activity Booklet - Recognising Stressful Situations

How you Tolerate Stress Discussion

Thinking and the 4 Styles of Decision Making

Activity Booklet - Assessing your Decision Making Thinking Style

Thinking and the Directive Decision Making Style

Thinking and the Behavioural Decision Making Style

Thinking and the Conceptual Decision Making Style

Thinking and the Analytical Decision Making Style

The Role of Personality and Emotional Intelligence in Decision Making

Debunking the Myth about Left Brain and Right Brain Thinking

How Emotions Drive Decision Making

Using Nudge Theory to Drive Decision Making

Feedback in Decision Making

What is Objectivity and What is Subjectivity?

Reality - What Really is Happening?

Insights into Beliefs, Memories and Values

Interpretations of Memory

More about Memory

The Influence of Values and Beliefs on Decisions

Recognising Key Aspects of your Reality

Exploring the Two Types of Problems

Observations of Reality and Behaviour

How Adaptability, Risk and Innovation are Involved in Problem Solving

How to Work with Creativity

How Intuition is Involved in Problem Solving

The 6 Steps to Solving Problems

The SCAMPER Technique of Problem Solving Explained

Some Considerations To Successfully Work With SCAMPER

The Influence of Emotions in Making Decisions

Defining Willpower

Developing Your Impulse Control

Techniques to Improve your Impulse Control around your Use of Technology

How your Amygdala can be Hijacked and the Impact Upon Decision Making

Ways to Work with your Impulse Control

Activity Booklet - Solving Problems with Creativity

Solving Problems with Creativity Discussion

Perspectives That Will Challenge Your View on Team Working

Working in Teams

The 3 Virtues of a Ideal Team Player

High Performing Teams and How to Become One

Levels of Communication and Levels of Listening

Everyone's Rights and Responsibilities

Overcoming Barriers to Assertiveness

The Choices of Behaviour around Assertiveness

The Rules of Assertiveness

Expressing Aggressive Behaviour

Expressing Passive Behaviour

Expressing Assertive Behaviour

Recognising Aggressive, Passive and Assertive Behaviour

Expressing Passive-Aggressive Behaviour

Methods and Techniques to Improve Your Assertiveness

Conflict and the Issues Involved

Conflict and Trust

Trust and the Wheel of Emotions

The Trust Equation

How to Build Trust in Emotionally Intelligent Ways

The Increasing Intensity of Conflict

The Cycle of Behaviour

Trust From An Economical Perspective

How to Manage Fight and Flight Behaviour

The Use of Words and Their Impact

Some Wisdom and Takeaways

Activity Booklet - Exploring Conflict

Exploring Conflict Discussion

Final Quiz: Test your Knowledge of Emotional Intelligence

Communication Lightbulb Moments Cards

Conflict Resolution Lightbulb Moments Cards

eLearning Terms and Conditions

Emotional Intelligence - Frequently Asked Questions

The Coaching Manual for Emotional Intelligence Coaching

Master Practitioner in Emotional Intelligence Course Notes

5.0 /5
(2)

Uchenna

(5)

Excellent course. I've learnt so much!

I am more emotionally intelligent because of this course. My relationship with people has greatly improved. Thank you Robin.
Sam

(5)

AMAZING COURSE

At work, my best achievement is: I improved the performance of my team members from 10% to 40%. Yes, some of my people now can deliver 10-day project in 6 days, and be very excited on this opportunity. At home, my best achievement is: I reduced the frequency of scandals at home by 3 times. I also lowered the intensity of this scandals. Amazing course!

Foundation in Emotional Intelligence

Equivalent to 6 hours CPE / CPD
HD 1080p Videos
Editable PDFs
Interactive Quizzes
Lightbulb Moments Resource Cards
Reference Material
Certificates from Ei4Change and The Institute of Leadership
What is Emotional Intelligence?
Emotions
The Practical Application of Emotional Intelligence Models
Developing your Emotional Intelligence

Student Membership of The Institute of Leadership

$299

Yes! Sign me Up

Practitioner in Emotional Intelligence

Equivalent to 36 hours CPE / CPD
HD 1080p Videos
Editable PDFs
Interactive Quizzes
Lightbulb Moments Resource Cards
Reference Material
Certificates from Ei4Change and The Institute of Leadership
What is Emotional Intelligence?
Emotions
The Practical Application of Emotional Intelligence Models
Developing your Emotional Intelligence
Experience of the Inner World - Self-Awareness
Experience of the Inner World - Emotions and their Management
Experience of the Outer World
Determining what Motivates Others
Emotional Intelligence Coaching
Emotional Resilience
Managing Change
The letters - AIoL - after your name

Associate Membership of The Institute of Leadership

$999

Yes! Sign me Up