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Introductory Video to the Master Practitioner Programme
Introduction and Learning Outcomes
A Straightforward Definition of Emotional Intelligence
What is the Difference Between EQ and EI?
The Thoughts of Dr. David Caruso on Emotional Intelligence
Insights into Emotions
Emotions and Emotional Intelligence at Work
How the Emotional Climate Influences Teams and Teamworking
Working with the Emotional Climate
The Advantages and Disadvantages of Emotional Intelligence
Quiz: Introduction to Emotional Intelligence
How The View on Emotions Has Changed
The Development and Function of Emotions
One Minute Observation Test
The Basic Anatomy of the Brain
The Basic Human Emotions Experienced and Expressed by Everyone
Posters: The Facial Expressions of the Basic Human Emotions
Quiz: Test your Knowledge of Emotions and Facial Expressions
The Misconceptions about Positive and Negative Emotions
Exploring and Navigating Emotions
Understanding and Managing your Emotions
Tips to Develop Emotional Intelligence through Emotional Management
Quiz: Test your Knowledge about Emotions
Daniel Goleman's Emotional Intelligence Framework
The Competencies of Emotional Intelligence
Emotional Intelligence as a Set of Abilities
More about Emotional Intelligence as a Set of Abilities
What we can Learn from the Six Seconds Framework of Emotional Intelligence
Measuring and Assessing Emotional Intelligence
Discussion: Using your Emotional Intelligence Competencies
Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework
Activity Booklet - Assess your Emotional Intelligence
Choices and Practising to Become More Emotionally Intelligent
Practical Hints and Tips around Practising Emotional Intelligence
The One Percent Solution and One Minute Levers for Developing Emotional Intelligence
Some Do's and Don'ts Around Working with Emotional Intelligence
Quiz: Test your Knowledge about Practising Emotional Intelligence
Review of the Introductory Modules
Insights into Emotional Intelligence
Comprehending Emotions
Activity Booklet - The Emotionally Unintelligent Leader
Discussion: The Emotionally Unintelligent Leader
Introduction to The Inner World
What is Self-Awareness? Exploring Self-Awareness
The Johari Window - Insights into your Relationship with Yourself and Others
Self Limiting Beliefs - How Your Beliefs Can Get In the Way
Using Visualisation to Change Your Beliefs
Using Affirmations To Change Your Beliefs
Investigating Values
Activity Booklet - Assessing your Behavioural Style
William Moulton Marston's Model of the Behavioural Expression of Emotions
The High Dominance Behavioural Style
The High Dominance Summary Booklet
The High Influence Behavioural Style
The High Influence Summary Booklet
The High Steadiness Behavioural Style
The High Steadiness Summary Booklet
The High Compliance Behavioural Style
The High Compliance Summary Booklet
Poster: How The Behavioural Styles Express Emotional Intelligence
The Ideal Behaviour for Ideal Interactions
Discussion: Your Behavioural Style
Quiz: Test your Knowledge and Understanding of Behavioural Styles
Exploring the Sensory Input Channels - Sensing The World Through Your Senses
Filtering Reality - How You Filter Information
Emotional States, Moods, Traits and Styles
Ways of Noticing Feelings
How Emotions Can Be Managed and Handled
Some Influences on the Expression of Emotions
Detachment - Emotional Detachment in Stressful Circumstances
Ways of Expressing Emotion Intelligently
Activity Booklet - Exploring your Hot Buttons
Discussion: Exploring your Hot Buttons
Introduction to The Outer World
Interpersonal Skills: Hints and Tips Working With Interpersonal Skills
Definition of Empathy
Empathy vs. Sympathy - The Intelligence in Empathy
The Way the Brain Works
Thinking and the Brain - What Thinking is all About
Empathy and the Brain - What Empathy is all About
The Neuroscience of Empathy
Ways to Demonstrate Empathy
Body Language And Non-Verbal Communication
Interpreting Some Non-Verbal Signals
Activity Booklet - Developing Empathy
Discussion: Developing Empathy
Some Problems Interpreting Expression of Emotion
A Key Emotional Intelligence Skill - Empathetic, Active Listening
Ways to Develop Key Listening Skills
Some Hints and Tips to Understand and Develop Empathy
The Importance of Relationships with Others
Activity Booklet - Working with Other's Behavioural Styles
Discussion: Working with Other's Behavioural Styles
Quiz: Test your Adaptability to Work with Other Behavioural Styles
The Learning Outcomes of This Motivation Module
Investigating Motivation
Theories of Motivation - Needs Theories
Theories of Motivation - Vroom's Expectancy Theory
Theories of Motivation - Goals Theory
How Rewards Affect Motivation
Words That Change Minds
Understanding Meta-Programs
Working With The Level of Motivation
Working With The Criteria of Motivation
Working With The Direction of Motivation
Working With The Source of Motivation
Working With The Reason for Motivation
Working With The Decision Factors of Motivation
Motivation Learning Summary and Takeaways
Activity Booklet - Determining your Motivational Traits
Discussion: Motivation Traits
Quiz: Test your Knowledge about Motivation
Motivation Lightbulb Moments Cards
The Learning Outcomes on this Module on Emotional Intelligence Coaching
Why Coaching in the Workplace is Necessary and When to Coach
The Core Skills of Coaching
The GROW (Goal, Reality, Options, Will) Model of Coaching
Questions to Explore Emotions
Coaching around the Emotions of Situations
Review of this Module on Coaching
Coaching Lightbulb Moments Cards
Activity Booklet - Gaining Experience of Coaching
Discussion: Your Experience With Coaching
The Learning Outcomes of this Emotional Resilience Module
A Job Advertisement and a Reality Check - Master of the Universe
How Emotional Intelligence and Resilience Work Together
Three Phrases that Drain Resilience - How Many Of These Are You Using?
The Definition of Resilience (It's NOT Bouncing Back!)
Why Resilience is Useful and When Resilience is Useful
Action Strategies - Learning Outcomes
Action Strategies to Develop Resilience - Strategy 1. Feel in Control
Action Strategies to Develop Resilience - Strategy 2. Create a Personal Vision
Action Strategies to Develop Resilience - Strategy 3. Be Flexible and Adaptable
Action Strategies to Develop Resilience - Strategy 4. Get Organised
Action Strategies to Develop Resilience - Strategy 5. A Mindset for Problem Solving
Action Strategies to Develop Resilience - Strategy 6. Get Connected
Action Strategies to Develop Resilience - Strategy 7. Be Socially Competent
Action Strategies to Develop Resilience - Strategy 8. Be Proactive
Developing Resilience Lightbulb Moments Cards
The Learning Outcomes of this Managing Change Module
The Various Types of Change in Organisations
Ways of Working with Change
Managing the Change Process
Managing Change in Complex Systems
The Personal Transition through Change and the Emotional Phases
Personal Transition through Change
Some Wisdom Around Change
Review of This Module on Managing Change
Quiz: Personal Transition Through Change Quiz
Activity Booklet - Working through a Change Management Programme
Discussion: Change Management
Change Management Lightbulb Moments Cards
Emotional Intelligence and Leadership - Module Overview
Why Self-Awareness Is So Important In Leadership
The Paradox of Self-Awareness and Feedback
Some Perspectives on Leadership
Leadership in a VUCA (Volatile, Uncertain, Complex and Ambiguous) Environment
The Capacity to Deal with VUCA
The Difference Between Leadership and Management
What Makes an Effective Leader?
The 3 Modes of Leadership
The 6 Leadership Styles
"Do What I Tell You" - The Commanding Leadership Style
"Do What I Do" - The Pacesetting Leadership Style
"Let's Decide What To Do Together" - The Democratic Leadership Style
"Let's Do What's Best For Everyone" - The Affiliative Leadership Style
"Do What Will Help Us To Reach Our Goals" - The Visionary Leadership Style
"How Can I help You Do It Better" - The Coaching Leadership Style
The Phrases Used by Emotionally Intelligent Leaders
The Six Leadership Styles Summary Booklet
Review of Emotional Intelligence and Leadership
Quiz: Working with Leadership Styles
Activity Booklet - Assessing your Mode of Leadership
Activity Booklet - What Is Your Leadership Style?
Mode of Leadership Discussion
Can Stress Ever Be Described as Useful?
Challenge and Stress
Defining Optimism and Pessimism and How They Differ
The Surprising Link Between Health and Optimism
Effective Ways to Develop Optimism
How to Work with Negativity
Personality Preferences Around Being Flexible
The Differences Between Planning and Spontaneous Types
Learn How To Be More Flexible
The Information in Emotions
Strategies for Stress Management
How You Can Put Your Stress Tolerance to Use
Activity Booklet - Recognising Stressful Situations
How you Tolerate Stress Discussion
Thinking and the 4 Styles of Decision Making
Activity Booklet - Assessing your Decision Making Thinking Style
Thinking and the Directive Decision Making Style
Thinking and the Behavioural Decision Making Style
Thinking and the Conceptual Decision Making Style
Thinking and the Analytical Decision Making Style
The Role of Personality and Emotional Intelligence in Decision Making
Debunking the Myth about Left Brain and Right Brain Thinking
How Emotions Drive Decision Making
Using Nudge Theory to Drive Decision Making
Feedback in Decision Making
What is Objectivity and What is Subjectivity?
Reality - What Really is Happening?
Insights into Beliefs, Memories and Values
Interpretations of Memory
More about Memory
The Influence of Values and Beliefs on Decisions
Recognising Key Aspects of your Reality
Exploring the Two Types of Problems
Observations of Reality and Behaviour
How Adaptability, Risk and Innovation are Involved in Problem Solving
How to Work with Creativity
How Intuition is Involved in Problem Solving
The 6 Steps to Solving Problems
The SCAMPER Technique of Problem Solving Explained
Some Considerations To Successfully Work With SCAMPER
The Influence of Emotions in Making Decisions
Defining Willpower
Developing Your Impulse Control
Techniques to Improve your Impulse Control around your Use of Technology
How your Amygdala can be Hijacked and the Impact Upon Decision Making
Ways to Work with your Impulse Control
Activity Booklet - Solving Problems with Creativity
Solving Problems with Creativity Discussion
Perspectives That Will Challenge Your View on Team Working
Working in Teams
The 3 Virtues of a Ideal Team Player
High Performing Teams and How to Become One
Levels of Communication and Levels of Listening
Everyone's Rights and Responsibilities
Overcoming Barriers to Assertiveness
The Choices of Behaviour around Assertiveness
The Rules of Assertiveness
Expressing Aggressive Behaviour
Expressing Passive Behaviour
Expressing Assertive Behaviour
Recognising Aggressive, Passive and Assertive Behaviour
Expressing Passive-Aggressive Behaviour
Methods and Techniques to Improve Your Assertiveness
Conflict and the Issues Involved
Conflict and Trust
Trust and the Wheel of Emotions
The Trust Equation
How to Build Trust in Emotionally Intelligent Ways
The Increasing Intensity of Conflict
The Cycle of Behaviour
Trust From An Economical Perspective
How to Manage Fight and Flight Behaviour
The Use of Words and Their Impact
Some Wisdom and Takeaways
Activity Booklet - Exploring Conflict
Exploring Conflict Discussion
Final Quiz: Test your Knowledge of Emotional Intelligence
Communication Lightbulb Moments Cards
Conflict Resolution Lightbulb Moments Cards
eLearning Terms and Conditions
Emotional Intelligence - Frequently Asked Questions
The Coaching Manual for Emotional Intelligence Coaching
Master Practitioner in Emotional Intelligence Course Notes
(2)
Foundation in Emotional Intelligence
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Equivalent to 6 hours CPE / CPD
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HD 1080p Videos
-
Editable PDFs
-
Interactive Quizzes
-
Lightbulb Moments Resource Cards
-
Reference Material
-
Certificates from Ei4Change and The Institute of Leadership
-
What is Emotional Intelligence?
-
Emotions
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The Practical Application of Emotional Intelligence Models
-
Developing your Emotional Intelligence
Student Membership of The Institute of Leadership
$299
Practitioner in Emotional Intelligence
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Equivalent to 36 hours CPE / CPD
-
HD 1080p Videos
-
Editable PDFs
-
Interactive Quizzes
-
Lightbulb Moments Resource Cards
-
Reference Material
-
Certificates from Ei4Change and The Institute of Leadership
-
What is Emotional Intelligence?
-
Emotions
-
The Practical Application of Emotional Intelligence Models
-
Developing your Emotional Intelligence
-
Experience of the Inner World - Self-Awareness
-
Experience of the Inner World - Emotions and their Management
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Experience of the Outer World
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Determining what Motivates Others
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Emotional Intelligence Coaching
-
Emotional Resilience
-
Managing Change
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The letters - AIoL - after your name
Associate Membership of The Institute of Leadership
$999
Master Practitioner in Emotional Intelligence
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Equivalent to 72 hours CPE / CPD
-
HD 1080p Videos
-
Editable PDFs
-
Interactive Quizzes
-
Lightbulb Moments Resource Cards
-
Reference Material
-
Certificates from Ei4Change and The Institute of Leadership
-
What is Emotional Intelligence?
-
Emotions
-
The Practical Application of Emotional Intelligence Models
-
Developing your Emotional Intelligence
-
Experience of the Inner World - Self-Awareness
-
Experience of the Inner World - Emotions and their Management
-
Experience of the Outer World
-
Determining what Motivates Others
-
Emotional Intelligence Coaching
-
Emotional Resilience
-
Managing Change
-
Emotional Intelligence and Leadership
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Managing Stress
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Emotional Intelligence Decision Making
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Interpersonal Relationships, Teamwork, and Conflict
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The letters - MIoL - after your name
Uchenna
Excellent course. I've learnt so much!
I am more emotionally intelligent because of this course. My relationship with people has greatly improved. Thank you Robin.
Sam
AMAZING COURSE
At work, my best achievement is: I improved the performance of my team members from 10% to 40%. Yes, some of my people now can deliver 10-day project in 6 days, and be very excited on this opportunity. At home, my best achievement is: I reduced the frequency of scandals at home by 3 times. I also lowered the intensity of this scandals. Amazing course!