Master Practitioner in Emotional Intelligence

Accredited by The Institute of Leadership And Management


  • Do you want to motivate and influence teams and others?

  • Do you want to coach others to create and deliver winning visions and goals?

  • Are there barriers in the way that prevent you from leading successful performance enhancement in others?

  • Do you want to grow your skills to influence and persuade authentically and without stress?

  • Are you interested in developing outstanding communication skills?

  • Do you want to build upon your leadership capabilities and skills and help others to do the same?

Most workplace issues are people-related or relational-related underpinned by emotions and these require the right level of understanding and support.  

Leadership competencies essential to effective performance are related to emotional intelligence - a key skill to meet the business challenges of today and for the 2020's.  Leaders high in emotional intelligence are more effective at building and maintaining relationships and managing conflict.

People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and helps them to further their careers.  There are measurable improvements in decision making, influence and quality of life, and in creating value through people for people.

The Master Practitioner in Emotional Intelligence course will enable you to

  • Determine how you can work with emotional intelligence to improve results and quality

  • Develop ways that you can build your interpersonal skills and enhance your relationships

  • Recognise ways that you can perform within the emotional climate of your work environment

  • Identify habitual emotional patterns and thought patterns that influence interactions

  • Assess the drive and motivation of others to influence and persuade with success

  • Identify ways to work with emotions to solve problems increasing your effectiveness in stressful situations and develop resilience

  • Evaluate your leadership skills and apply them to your career progression and the career progression of others

The Master Practitioner in Emotional Intelligence programme is a course for you if you are confident in working with your emotional intelligence at all levels in an organisation - even with people who you perceive as being more senior to you.  

The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence with a business focus in different circumstances to improve and enhance performance.

The Master Practitioner in Emotional Intelligence course is not just about deepening knowledge and skill levels, it is also about developing the wisdom that enables you to generate a greater clarity of others and real understanding in others.

Reviewing diverse scenarios within work, emotional intelligence approaches are considered with emphasis on how emotional data can be applied in managing stress, in decision making and in building authentic relationships.

The Master Practitioner in Emotional Intelligence course delves into detail about

  • Emotional and Social Intelligence and leadership
  • Communication and human factors
  • Managing stress and developing stress tolerance; self and others
  • The influence of emotion in decision making
  • Using assertion to build collaboration and manage conflict
  • Ethics and social corporate responsibility


Ways to develop emotional intelligence are explored along with a variety of techniques to work with emotional intelligence when you are working as a coach and leader.

Your emotional intelligence skills and techniques can be  applied in business, sports, education, coaching, therapy, or just your own personal development.

The Master Practitioner in Emotional Intelligence course will give you deep insights but, as you know, developing emotional intelligence will take time and effort, and even then you are not going to get it right all the time!!

A Master Practitioner in Emotional Intelligence will be rewarded for the extra study time and practical time spent applying the skills with others by developing a deep understanding of the subject, techniques and how the different practices interact with each other to produce their results.

How is the Course Delivered?

The Master Practitioner in Emotional Intelligence online course is delivered using our online learning platform that gives you the flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards. 

You will have the chance to discuss and debate your findings around your emotional intelligence in group discussions with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer, and facilitator - Robin Hills.

The Master Practitioner in Emotional Intelligence course contains full course notes and several practical activities to put into practice and apply your learning. 

These practical activities are completed as a part of the  course. They are designed to help you to investigate how you view your emotional intelligence and how others view your emotional intelligence. 

They can be used when working with individuals and teams to support their understanding and development of emotional intelligence.

The activities involve some engagement and interaction with other people and some reflection. They will help to guide you on what you need to change and how you need to change as well as how you can work with others to affect change.

What is the Duration of the Course?

The Master Practitioner in Emotional Intelligence course is limited to 90 days to help you to focus on getting the qualification.

Whilst you will have lifetime access to the course material, the first sections 1 to 11 are released immediately upon enrolment.   The second sections 12 to 26 are released after 30 days and the final sections 27 to 38 are released 30 days later.  This will enable you to realise the tangible benefits and begin to integrate your learning into your working practices.

However, on completion of the course, you will be granted lifetime access to the Master Practitioner in Emotional Intelligence course material so that you can work through the course at your own pace and return to it at any time in the future.

The course is equivalent to 72 hours CPD (Continuing Professional Development) and because it is so flexible, you can work within your own timeframe.  There are no deadlines so you can complete the course at your own pace.

How with my Certificate be Awarded?

Your Certificate will be awarded on successful completion of the course.  This includes watching all the video lessons, completing the quizzes, and downloading the resource material. 

There is no requirement for the practical activities and assignments to be formally assessed.  

Who is the Course for?

The Master Practitioner in Emotional Intelligence is for anyone competent in the skills and techniques of emotional intelligence interested in developing a deeper understanding and awareness of the application of emotional intelligence at work, in social settings and at home.

  • If you are a leader in a team or in a management role and seeking to enhance and develop your career

  • If you contribute to decision making within an organisation at either operational, tactical, or more strategic level

  • If you are involved in supporting people and organisations to meet their goals

  • If you are an independent or employed consultant, NLP practitioner, coach or trainer who support organisations in meeting their goals

Master Practitioner in Emotional Intelligence

Get started now

Course Curriculum

    1. Introductory Video to the Master Practitioner Programme

      FREE PREVIEW
    2. Introduction and Learning Outcomes

    1. A Straightforward Definition of Emotional Intelligence

    2. What is the Difference Between EQ and EI?

    3. The Thoughts of Dr. David Caruso on Emotional Intelligence

    4. Insights into Emotions

    5. Emotions and Emotional Intelligence at Work

    6. How the Emotional Climate Influences Teams and Teamworking

    7. Working with the Emotional Climate

    8. The Advantages and Disadvantages of Emotional Intelligence

    9. Quiz: Test your Understanding Emotional Intelligence

    1. How The View on Emotions Has Changed

    2. The Development and Function of Emotions

    3. One Minute Observation Test

    4. The Basic Anatomy of the Brain

    5. The Basic Human Emotions Experienced and Expressed by Everyone

    6. Posters: The Facial Expressions of the Basic Human Emotions

    7. Quiz: Test your Knowledge of Emotions and Facial Expressions

    8. The Myth about Positive and Negative Emotions

    9. Understanding and Using Emotions

    10. Identifying Emotion and Working to Understand Emotion

    11. Tips to Develop Emotional Intelligence through Emotional Management

    12. Quiz: Test your Knowledge about Emotions

    1. Daniel Goleman's Emotional Intelligence Framework

    2. The Competencies of Emotional Intelligence

    3. Emotional Intelligence as a Set of Abilities

    4. More about Emotional Intelligence as a Set of Abilities

    5. What we can Learn from the Six Seconds Model of Emotional Intelligence

    6. Measuring and Assessing Emotional Intelligence

    7. Discussion: Using your Emotional Intelligence Competencies

    1. Quiz: Test your Knowledge of Daniel Goleman's Emotional Intelligence Framework

    1. Practical Activity: Assess your Emotional Intelligence

About this course

  • $1,499.00
  • 252 lessons
  • 10.5 hours of video content

Master Practitioner in Emotional Intelligence

Buy now

Additional Qualification from The Institute of Leadership and Management

Not everyone has the time to take an academic qualification in Emotional Intelligence, but you can gain a recognised award from The Institute of Leadership and Management.

The Master Practitioner in Emotional Intelligence course is approved by The Institute of Leadership and Management

Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership.

They use their expertise to continually raise standards and to help others develop and grow.

The Institute of Leadership and Management recognises high quality, bespoke leadership and management training that will enhance your career.  With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.

Courses are accredited that meet their high standards for quality learning and are contemporary, engaging and focus on improving practice.

The Institute of Leadership and Management sets out best practice in management and leadership and is internationally recognised for their expertise in supporting leadership growth and development with the latest thinking and resources.

On successful completion of the Master Practitioner in Emotional intelligence programme you will be able to enhance your reputation with prestigious letters M Inst LM  - Member of the Institute of Leadership and Management - after your name.

Professional Membership of The Institute of Leadership and Management is available for an additional price.  

What are the Additional Benefits of Membership?

  • Discover where you need support with MyLeadership, The Institute’s award-winning e-learning tool
  • Share and learn from a 30,000 strong community by participating in events and webinars
  • Stay up to date in the world of leadership and management through news updates and podcasts and expertly curated resources
  • Gain access to EDGE online, the leadership journal designed to keep you informed of current issues, new research, and best practice
  • Enhance your reputation with prestigious letters M Inst LM - Member of the Institute of Leadership and Management - after your name

Master Practitioner in Emotional Intelligence

Get started now

Money Back Guarantee

The course is backed with a full 30 day money back guarantee. This means that if you don't like the course or you find that it is not for you, all your money will be returned to you with no questions asked.