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Introduction to Putting Empathy at the Heart of Workplace Culture
The Relevance of Empathy and the Course Learning Outcomes
The Need for Empathy at Work
Insights into Empathy
The Barriers to Empathy
Activity Booklet - Assess Your Empathy
The Definition of Empathy
Empathy vs Sympathy - The Intelligence in Empathy
The Basic Anatomy of the Brain
The Way the Brain Works
The Way the Brain Works with Thinking
The Way the Brain Works with Empathy
The Neuroscience of Empathy
How Curiosity Drives Empathy
Ways to Demonstrate Empathy
The Messages in Non-Verbal Signals
Interpreting Some Non-Verbal Signals
The Three Types of Empathy
Some Difficulties Interpreting Expression of Emotion
The Importance of Rapport in Communication
Activity Booklet - Assessing your Listening Skills
Empathetic, Active Listening
The Art of Listening
The Five Levels of Listening
Issues around Listening
Ways to Develop Key Listening Skills
Understanding and Developing Empathy
Activity Booklet - Developing Empathy
Some Ways to Develop Empathy
Quiz: What Does Empathy Mean To You?
Fostering a Culture of Emotional Intelligence
Prioritising Employee Needs
Overcoming Resistance to Developing an Empathetic Culture
Applying Empathy in Leadership
Activity Booklet - Empathy in the Workplace
The Interplay of Empathy with Diversity, Equality and Inclusion
Empathy and Mental Well Being
Artificial Intelligence (AI) and the Future of Empathy
Course Review and Actions Steps
Quiz: Putting Empathy at the Heart of workplace Culture
Lightbulb Moments - Insights into Empathy
Nicolina
Perfect!!!
Extremely valuable for every reader, every individual who is eager to explore information and topics that interest him/her. It is an easy to follow presentation/video; very informative; giving many insights into emotional intelligence and understanding empathy. Thank you Robin!