Developing Emotional Intelligence In Teams


How effective are you at working with people in small groups or in larger teams?

The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader.

  • Identify how team working through emotional intelligence can lead to better outcomes

  • Explore how people can behave and react to change and the emotions experienced in change

  • Recognise why some conflict is to be expected and why it is a part of healthy relationships

  • Ascertain how to work to build the hearts and minds of your team

Discover emotionally intelligent team working through winning the hearts and minds of others.

  • How effective are you at working with other people in small groups or in larger teams?

  • How good are you at communicating and building effective relationships?

The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader.  What matters is how the team manages the emotional climate under which they are working.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good team working means that you can understand how each other works together. It means that you can have an understanding of other people's strengths and limitations through the way in which they use they prefer to approach situations, their focus and their behaviour.  

The course, also, covers working with the emotions experienced during change and ways to develop resilience in individuals, teams and organisations.

Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs.  It is not that conflict occurs that is the issue, it is how it is managed by the individuals involved, the team and the leader. 

The course is based around the outer world component of emotional intelligence focusing on empathy and social skills. 

This course is a standalone course for anyone interested in understanding how to work more effectively with others within teams.  It compliments other courses that explore emotional intelligence in more depth.

Developing Emotional Intelligence In Teams

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Course curriculum

  • 1

    Introduction to the Course

  • 2

    Auditing the Emotional Intelligence of your Team

    • Practical Activity: Assessing the Dynamics of your Team

    • Team Emotional Intelligence Checklist
  • 3

    What is Emotional Intelligence?

    • What is Emotional Intelligence? - Learning Outcomes

    • Defining Emotional Intelligence

    • What is the Difference Between EI and EQ?

    • Emotional Intelligence FAQs

    • Insights into Emotions

    • Emotions at Work

    • Working with the Emotional Climate

    • Running Virtual Meetings with Emotional Intelligence

    • The Advantages and Disadvantages of Emotional Intelligence

    • Practical Activity: Exploring your Emotional Hot Buttons
  • 4

    Change Management

    • Managing Change Learning Outcomes

    • How People Emotionally Engage With Change

    • Personal Transition through Change

    • The Emotional Transition through Change - How to Identify and Work with Emotions Experienced in Change

    • How to Move from Setback to Comeback
  • 5

    Conflict in Teamwork

    • Conflict in Teamwork Module - Learning Outcomes

    • Conflict is Inevitable in Teamwork Yet Has Benefits

    • Factors and Questions to Consider in Conflict Resolution

    • The Role of Trust in Teamwork

    • The Trust Equation

    • Constructive and Destructive Behaviours in Teamwork

    • Working with Conflict in Teamwork
  • 6

    Working with Others in a Team

    • Working with Others - Learning Outcomes

    • Practical Activity: Assessing your Behavioural Style

    • The Importance of Behavioural Flexibility

    • William Moulton-Marston's Model of the Behavioural Expression of Emotions

    • The High Dominance Behavioural Style

    • The High Dominance Summary Booklet

    • The High Influence Behavioural Style

    • The High Influence Summary Booklet

    • The High Steadiness Behavioural Style

    • The High Steadiness Summary Booklet

    • The High Compliance Behavioural Style

    • The High Compliance Summary Booklet

    • The Ideal Behaviours for Ideal Interactions with Each Behavioural Style

    • Booklet: DISC Do's and Dont's

    • Working with Others - Learning Review

    • Practical Activity: Your Least Favoured Style
  • 7

    Emotional Resilience

    • Team Resilience - Learning Outcomes

    • The Meaning and Definition of Resilience

    • Why, When and How Resilience is Useful

    • Resilient Teams

    • 4 Things That Resilient Teams Do

    • Developing Resilient Teams as a Leader

    • Ways of Working to Build Team Resilience

    • Some Techniques That Will Help You to Develop Resilience in Others

    • Three Commonly Used Phrases that Drain Resilience

    • Emotional Intelligence in Teams - Course Review

    • Practical Activity: Review of your Learning from the Developing Emotional Intelligence in Teams Course

Developing Emotional Intelligence In Teams

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