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Practitioner in Emotional Intelligence (Approved by the Institute of Leadership)
CourseExplore emotional intelligence through an in-depth examination of the inner world of awareness and the outer world of action.
$999
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Master Practitioner in Emotional Intelligence (Approved by the Institute of Leadership)
CourseCultivate emotional intelligence through advanced techniques of awareness, action, tailored communication, and authentic leadership.
$1,499
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Introduction to Overcoming Challenges to Change and Uncertainty
Activity Booklet - Reflecting about this Course
Learning Outcomes of Overcoming Challenges to Change and Uncertainty
What is Emotional Intelligence? - Learning Outcomes
Defining Emotional Intelligence in Change Management
The Difference Between Emotions and Feelings
Insights into Emotions
Artificial Intelligence, GenAI, and Emotional Intelligence
Emotional Intelligence and Emotions at Work
The Misconceptions Around Positive and Negative Emotions
How the Emotional Climate Influences Teams and Teamworking
Working with the Emotional Climate
Driving Change in the Skills-Based Economy Through Emotional Intelligent Leadership
The Advantages and Disadvantages of Emotional Intelligence
Quiz: Test your Knowledge about Emotional Intelligence
Leadership in Volatile, Uncertain, Complex and Ambiguous (VUCA) Environments
The Types of Change in Organisations
Organisational Position and Change
Managing Change in Complex Systems
Influencing Change by Deliberately Influencing Irrational Decision-Making
Communication and Communication Breakdown
The Cycle of Behaviour
Resistance to Change
Supportive and Challenging Coaching for Change
Change Management Activity
Activity Booklet - Managing Change
Introduction to the SCARF Model
Investigating Threat and Reward
Working with the Need for Status
Working with the Need for Certainty
Working with the Need for Autonomy
Working with the Need for Relatedness
Working with the Need for Fairness
Applying and Working with the SCARF Model
Activity Booklet - Your SCARF Checklist
Personal Transition Through Change - Learning Outcomes
Personal Transition Through Change Curve
Personal Transition through Change
How Emotions are Involved in Change
Anxiety - Can I Cope?
Happiness - At Last Something is Going to Change
Denial - Change? What Change?
Anger - Who's at Fault? Me or You?
Disillusionment - I'm Off! This Isn't For Me!
Despair - Who Am I?
Hostility - I'm Going To Make This Work If It Kills Me!
Acceptance - I Can See Myself In The Future
Moving Forward - This Can Work and Be Good
Ways of Looking After Yourself in Times of Change
Personal Transition Through Change - Learning Review
Quiz: Personal Transition Through Change
Managing the Change Process
Leading People Through Change
The ADKAR Change Management Process
The Change Equation
Transparency in Communication
A Few Bits of Wisdom
Activity Booklet - Supporting People Through Change
Quiz: Supporting People Through Change
Lightbulb Moments Cards - Change Management with Emotional Intelligence
Practical Review - Learning Review
