Emotional Intelligence For Change


We all face change every day which affects everyone and everybody deals with change differently.

Emotional intelligence consists of a range of fundamental skills that allow you to confidently respond to people and changing situations. Being emotionally intelligent underpins and supports effective responses to events, people and change.

  • Discover the role and the importance of emotional intelligence in managing change.

  • Determine how to utilise change management models practically using emotional intelligence and a focus on the people involved.

  • Identify the emotions that people experience and ways to support people positively as they transition through change.

  • Recognise why resistance occurs and how people react to events by understanding the neuroscience of change.

Emotional Intelligence For Change

“The only constant in life is change”

Heraclitus (Greek philosopher of Ephesus, 500 BC)

We all face change every day – whether it is a simple change in the weather, a change to our work schedule or changes in our family life.

This only constant in life, the only thing we can be sure will happen, affects everyone and everybody deals with change differently.  If you can create awareness of the way you respond to life events and organisational change and manage your emotional response to the event you're well on your way to effectively managing change.

Emotional intelligence consists of a range of fundamental skills that allow you to confidently respond to people and changing situations.

Managing the way you respond to events and your ability to communicate effectively is essential for leaders of organisational change and for managing personal change.  It's not what happens that matters but how you and others respond to change that really counts.

Being emotionally intelligent is the underlying structure that underpins and supports effective responses to events, people and change.  In the workplace and in our personal lives being emotionally intelligent is an essential component to building resilience for mental health and successfully managing change.

The ability to quickly and easily adapt to change is often a competitive advantage for a leader.  Emotionally intelligent leaders and managers are also able to help others manage difficult change.  

This course has been designed to explore the role of emotional intelligence in change looking at change at the personal and organisational level.  It explores working with emotional needs through conscious choices fundamental to effective change.

Emotional Intelligence For Change

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Course curriculum

  • 1
  • 2

    What is Emotional Intelligence?

  • 3

    The Management of Change Through People

  • 4

    Practical Activity: Managing Change Workbook

    • Change Management Activity

    • Managing Change Workbook

  • 5

    The Neuroscience of Change

    • Introduction to the SCARF Model

      FREE PREVIEW
    • Understanding Reward and Threat

    • Working with the Need for Status

    • Working with the Need for Certainty

    • Working with the Need for Autonomy

    • Working with the Need for Relatedness

    • Working with the Need for Fairness

    • Applying and Working with the SCARF Model

  • 6

    Practical Activity: Your SCARF Checklist

    • Your SCARF Checklist

  • 7

    Personal Transition Through Change

    • Personal Transition through Change and the Emotional Phases

      FREE PREVIEW
    • Personal Trasition Through Change Curve

    • How Emotions are Involved in Change

    • Anxiety - Can I Cope?

    • Happiness - At Last Something is Going to Change

    • Denial - Change? What Change?

    • Anger - Who's at Fault? Me or You?

    • Disillusionment - I'm Off! This Isn't For Me!

    • Despair - Who Am I?

    • Hostility - I'm Going To Make This Work If It Kills Me!

    • Acceptance - I Can See Myself In The Future

    • Moving Forward - This Can Work and Be Good

    • Ways of Looking After Yourself in Times of Change

  • 8

    Quiz: Personal Transition Through Change

    • Personal Transition Through Change Quiz

  • 9

    Considerations for Managing Change

    • Managing the Change Process

    • Leading People Through Change

    • The ADKAR Change Management Model

    • The Change Equation

    • Transparency in Communication

    • A Few Bits of Wisdom

  • 10

    Practical Activity: Supporting People Though Change

    • Supporting People Through Change

  • 11

    Quiz: Supporting People Through Change

    • Supporting People Through Change Quiz

  • 12

    Lightbulb Moments - Managing Change

    • Change Management Lightbulb Moments Cards

  • 13

    Practical Activity: Learning Review

    • Practical Review - Learning Review

Emotional Intelligence For Change

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