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Introduction to the Body Language and Non-Verbal Communication Course
The Development and Importance of Body Language
Body Language and Non-Verbal Communication - Learning Outcomes
The Basics of Body Language
The Basic Anatomy of the Brain
Non-Verbal Signals
Interpreting Some Non-Verbal Signals
The Body Language of Assertiveness
Introducing the Seven Principles and Actions Speak Louder Than Words
Context is Everything
Look for Clusters
Individual Consistency
Abrupt Changes
Body Language Precedes Speech
Beware of Contamination
Practical Activity: Body Language and Emotions
Work Situations and Learning Outcomes of this Module
Interviews and First Impressions
Some Body Language Tips for Interviewers
Some Body Language Tips for Interviewees
The Sales Pitch - Creating a Good First Impression
Getting into Rapport
The Advanced Rapport Skill of Mirroring
The Client's Positive and Negative Body Language in Sales
Managing Nerves and the Close
Booklet: Body Language - Sales ad Selling
The Basic Body Language Rules of Giving a Presentation
Being Confident in Presenting
Hand Movements in Presentations
The Power of Body Language in Presentations
Taking Questions
Approaching Negotiations
Body Language for Negotiations
The Client's Positive and Negative Body Language in Negotiation
Gender Differences in Negotiation
Booklet: Body Language - Negotiation
The Body Language of Rapport in Coaching and Mentoring
Facial Expressions in Coaching and Mentoring
Mirroring in Coaching and Mentoring
Paying Attention and Verbal Tics
Signs and Clusters
Booklet: Body Language Signs
Sign Language and Non-Verbal Communication
Practicing Body Language
Quiz - Test your Knowledge and Understanding of Body Language and Non-Verbal Communication
