Being Assertive with Emotional Intelligence


How do you control your emotions when you want to express yourself?

Assertiveness involves effectively and constructively expressing your emotions so that you can be forthright and frank when putting your views across.

  • Identify methods and techniques to express assertive behaviour effectively

  • Recognise the implications of passive, aggressive and assertive behaviour, and passive-aggressive behaviour

  • Develop ways to improve your level of assertiveness and ways to be assertive in appropriate ways

  • Determine ways to say "No" without feeling guilty

Use your emotional intelligence to express want you want from others with confidence

Are you tired of holding back in conversations?

Are you fed up of people taking advantage of you?

Perhaps you find it difficult to remain composed when someone frustrates you?

If you don’t speak up for yourself, refuse to make decisions, or let others dictate your actions – people start to view you as a bit of a pushover, or someone who lacks confidence – neither of these are advantageous, especially in the workplace.

Often, it’s easier for you to swallow your feelings, shout at someone or give them the silent treatment.  But assertiveness is a much better strategy.

We’ve all had moments when we’ve failed to speak up for ourselves and said “yes” when we really wanted to say no.

No matter how confident you are, most of us wonder if perhaps we couldn’t be just a bit more assertive in certain situations.

Luckily, assertiveness is a learned ability.  It’s learned through practice.

Whatever your reasons for wanting to become more assertive, in this course you can explore basic skills and strategies to improve your assertiveness and develop your emotional intelligence.

This course will provide you with the knowledge, skills and confidence to become more assertive, taking control of your life in the process.

Your assertiveness is your ability to express your feelings, beliefs, and thoughts and defend your rights in a non-destructive way. It involves effectively and constructively expressing your emotions so that you can be forthright and frank when putting your views across.

Your assertiveness considers how far you will go to stand up your rights for what you perceive is right.  Assertiveness and aggression are two very different things although the two qualities are often somewhat confused.  Aggression involves hostile acts or feelings whereas assertiveness is your confidence in being able to show determination with persistence and constructively argue your own views in a calm and positive way.

If you are not naturally assertive, it can take some effort, but being more assertive is not impossible. For this to work you must approach them with an open mind and be ready to put into practice what you learn.

Use this course to help you boost your assertiveness.  You can work through the entire course, or, because we all have busy lives, you have the option to go straight to particular skills you’d like to work on.

Being Assertive with Emotional Intelligence

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Course curriculum

  • 1

    Introduction to the Course

    • Introduction to Being Assertive with Emotional Intelligence

    • Being Assertive with Emotional Intelligence - Learning Outcomes

    • Assertiveness, Self Esteem and Emotional Intelligence

    • Working with Assertiveness

  • 2

    Exploring Assertiveness

    • Rights and Responsibilities

    • Barriers to Assertiveness

    • Assertiveness and Self-Esteem

    • The Rules of Assertiveness

    • Practical Activity: The Rules of Assertiveness

  • 3

    Behaviours Associated with Assertiveness

    • How Your Assertiveness Appears to Others

    • The Choices of Behaviour Around Assertiveness

    • Defining Aggressive Behaviour

    • Defining Passive Behaviour

    • Defining Assertive Behaviour

    • Booklet - Recognising Aggressive, Passive and Assertive Behaviours

    • Defining Passive-Aggressive Behaviour

  • 4

    Quiz - How Assertive Are You?

    • How Assertive Are You?

  • 5

    Methods and Techniques for Improving Assertiveness

    • The Disagreement Process

    • Asking For What You Want

    • The Bonsai Principle

    • Methods and Techniques for Improving Assertiveness

    • 12 Tips for Assertive Body Language

    • Ways To Say "No" Without Feeling Guilty

    • Poster - Ways to Say "No"

    • Further Considerations around Emotional Intelligence

    • Practical Activity: Being Assertive in Awkward Situations and with Awkward People

    • Being Assertive with Emotional Intelligence - Learning Review

Being Assertive with Emotional Intelligence

Get started now