Foundation in Emotional Intelligence

Accredited by The Institute of Leadership And Management


  • Are you experiencing frustrations in your career?

  • Do you encounter conflict regularly when working with others, with your team and with your manager?

  • Do other people appear to be making progress faster and easier than you do?

  • Are you continually stressed and worn out by the day-to-day challenges that you face?

  • Are there barriers in the way to stop you from doing the things that you want?

  • Are you stuck and do not know what to do next?

Your emotional intelligence is your ability to combine your thinking with your feelings in order to build quality relationships and to make good authentic decisions.

Emotional intelligence is different from IQ - cognitive intelligence – offering a different a perspective on success and performance at work by focusing on emotions.   

Most workplace issues are people-related or relational-related underpinned by how they are feeling.  Identifying and working with emotions – yours and others – will enable you to grow your social skills with empathy to engage with people at a deeper level and to build authentic relationships.  

People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and this helps them to further their careers.  There are measurable improvements in their decision making, their influence and their quality of life.

This Foundation in Emotional Intelligence course investigates what emotional intelligence is and what it is not. Within the course, some models of emotional intelligence are explored considering what they mean and how you can apply them at work.

Completing the Foundation in Emotional Intelligence course, you will be able to

  • Define emotional intelligence and explain its importance
  • Recognise how and why emotions are important
  • Discover how to use emotional information in effective and meaningful ways
  • Identify ways that emotions can be used more effectively and efficiently
  • Explain how different emotions are expressed at work
  • List some emotional intelligence competencies that can be developed
  • Recognise what is involved in working with the emotional climate
  • State what actions you can take to work with emotional intelligence
  • Describe simple solutions for improving emotional intelligence


Ways to develop emotional intelligence are explored along with a variety of techniques that you can use immediately to work with emotional intelligence.

This foundation course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!

How is the Course Delivered?

The Foundation in Emotional Intelligence online course is delivered using our online learning platform that gives you the flexibility to study when and where you wish. You will have access to a range of learning materials on the learning platform, along with online video tutorials, quizzes, practical activities and some fun material - including series of complimentary crib cards. 

You will have the chance to discuss and debate your findings around your emotional intelligence in group discussions with others studying the same programme as you. You will be supported throughout by internationally renowned emotional intelligence coach, trainer, and facilitator - Robin Hills.

The Foundation in Emotional Intelligence course contains full course notes and several practical activities to put into practice and apply your learning. 

These practical activities are completed a as part of the Foundation in Emotional Intelligence course. They are designed to help you to investigate how you view your emotional intelligence and how others view your emotional intelligence. 

The activities involve some engagement and interaction with other people and some reflection. They will help to guide you on what and how you need to change.

 [WARNING: these activities take effort, and you may not like what you find out!]

The Foundation in Emotional Intelligence course contents are continually being refined and updated to ensure they remain current and relevant.

What is the Duration of the Course?

You have lifetime access to the Foundation in Emotional Intelligence course material so that you can work through the course at your own pace  and return to it at any time in the future. 

The course is equivalent to 6 hours CPD (Continuing Professional Development) and because it is so flexible, you can work within your own timeframe.

How with my Certificate be Awarded?

Your Certificate will be awarded on successful completion of the course.  This includes watching all the video lessons, completing the quizzes, and downloading the resource material. 

There is no requirement for the practical activities and assignments to be formally assessed.  

Who is the Course for?

The Foundation in Emotional Intelligence course is for anyone who is interested in an introductory course to give an overview for developing their understanding of emotional intelligence to improve their performance.

  • If you work within a team and want to build your relationships with others

  • If you are interested in ways of enhancing and developing your career

  • If you have responsibilities for a specialist function influencing and building relationships with key stakeholders

  • If you are involved in supporting people and organisations to meet their goals

Additional Qualification from The Institute of Leadership and Management

Not everyone has the time to take an academic qualification in Emotional Intelligence, but you can gain a recognised award from The Institute of Leadership and Management.

The Foundation in Emotional Intelligence course is approved by The Institute of Leadership and Management

Since 1947, The Institute of Leadership and Management has carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership.

They use their expertise to continually raise standards and to help others develop and grow.

The Institute of Leadership and Management recognises high quality, bespoke leadership and management training that will enhance your career.  With over 30,000 members from all over the world and all walks of life, the aim is to inspire great leadership – everywhere.

Student Membership of The Institute of Leadership and Management is available for an additional price.

As a Student Member, you will receive a digital Certificate from The Institute of Leadership and Management on completion of the course, recognising and celebrating your learning and achievement.  The Certificate showcases your capabilities in emotional intelligence working in today's modern workplace.

What are the Additional Benefits of Membership?

  • Discover where you need support with MyLeadership, The Institute’s award-winning e-learning tool
  • Share and learn from a 30,000 strong community by participating in events and webinars
  • Stay up to date in the world of leadership and management through news updates and podcasts and expertly curated resources
  • Gain access to EDGE online, the leadership journal designed to keep you informed of current issues, new research, and best practice

Foundation in Emotional Intelligence

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Foundation in Emotional Intelligence

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