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Welcome to the Programme
Emotional Intelligence FAQs
Emotional Intelligence Definition
Defining Emotional Intelligence
Quiz: Test your Emotional Intelligence
Assessing your Emotional Intelligence
Assessing your Emotional Intelligence
Insights into Emotions
The Difference Between Emotions and Feelings
Insights into Emotions
The Emotional Climate at Work
Emotional Intelligence at Work
How the Emotional Climate Influences Teams and Teamworking
The Goleman Framework
Daniel Goleman's Emotional Intelligence Framework
Daniel Goleman's Emotional Intelligence Framework
Self-Awareness
Developing Self-Awareness
Self-Regulation
Ways to Map your Moods and Emotions
Motivation
Explaining Motivation
Empathy
Ways to Develop Empathy
Social Skills
The Rules of Rapport to Develop Social Skills
Speaking in Emotionally Intelligent Ways
Speaking in Emotionally Intelligent Ways
Becoming More Emotionally Intelligent
Becoming More Emotionally Intelligent
Practising Emotional Intelligence
Practising Emotional Intelligence
One Percent Solution
The One Percent Solution and One Minute Leavers
Do's and Don'ts around Emotional Intelligence
Do's and Don'ts around Emotional Intelligence
Quiz: Test your Knowledge about Practising Emotional Intelligence
Three Good Things
Conclusion to the Course
